Administrative Assistant

Administrative Assistant (El Paso)Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1359 Lomaland Dr, El Paso, TX in the West Texas Tele-Center. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.The Administrative Assistant II performs routine (journey-level) administrative support work. Work involves disseminating information, maintaining filing systems and performing internal administrative support work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.You will be trusted to:Communicate with individuals by phone to retrieve information (such as correct mailing addresses) and may simultaneously enter basic data into the computer system.Receive and sort faxes and incoming/returned mail.Record, screen and processes Employer Responses, and re-sends if discrepancies are detected or creates cases if needed.Review, process, and route all UI documents, forms, or correspondence (such as withholdings, paper certifications or check stubs) to the appropriate parties.Create claims for basic separation issues and non-monetary issues when necessary.Use the scanner, will process all appeal documentation that arrives on a daily basis.Use File Net to quality check all documents as needed.Answer the door intercom and provide visitors with general information to address their questions.Assist in dissemination of basic information by answering basic questions regarding the UI filing process and eligibility requirements, in addition to resetting or providing instruction on how to set up personal identification numbers.Record claimant contacts on system and monitors lists to ensure claimants have completed their required contacts.May prepare and provide claimants copies of requested documents or correspondence and answer related questions.May research information to solve customer service problems.Process specific tasks such as re-qualification, sufficient subsequent wages, work wage additions, ineligibility reviews, employer verification forms, and/or work search log verifications.Adhere to strict deadlines.Perform related work as assigned.You qualify with:One year of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reportsRelevant academic credits may be applied toward experience qualifications for this position.You are a great fit with:Experience in a government benefits or other benefits/insurance programHandling of applications and eligibility determination experiencePrior customer service and/or call-center experienceAbility to type 40 words per minute with minimal errorsExperience using computersKnowledge of Microsoft Word, Excel, Outlook, and Internet ExplorerExcellent verbal and written communication skillsBilingual (English and Spanish)You gain:A Family Friendly Certified WorkplaceCompetitive salary: $2,799.65/monthDefined Retirement Benefit PlanOptional 401(k) and 457 accountsMedical InsurancePaid time off, including time for vacation, sick and family care leave