Tile Coordinator Inside Sales Representative

Tile Coordinator Inside Sales Representative

The Tile Coordinator Inside Sales Representative is responsible for providing exceptional customer service while supporting sales growth through product knowledge, quotations, order management, and customer relationship development. This role serves as a primary point of contact for contractors, builders, homeowners, and commercial customers by assisting with product selection, pricing, order processing, and project support. Working closely with Outside Sales, Operations, Purchasing, Warehouse, and Delivery teams, the Inside Sales Representative ensures customer orders are completed accurately and efficiently while delivering an outstanding customer experience. This role is more operations and customer service focused than strictly sales oriented.

Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections

Plan and implement telemarketing and prospecting objectives

Coordinate delivery and pick up of orders with operations teams

Provide support to Outside Sales team

Adhere to pricing guidelines and policies of customer financial services

Full-Time Position

MondayFriday.

6am until work is done, around 4:30pm

Flexibility in schedule to accommodate OT as needed.

Previous front-line customer service and sales experience

Industry experience with construction or building materials a plus

Spanish bilingual proficiency a plus

Ability to effectively communicate and follow-up with customers, vendors, team members, and management

Eagerness and ability to learn and retain vast amounts of product information

401(k) with employer match

Medical, dental, and vision insurance

PTO, company holidays, and parental leave

Paid training and certifications

Legal assistance and identity protection

Pet insurance

Employee assistance program (EAP)

Benefits for union-represented roles are determined by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.