Customer Service

Job Description

Job Description

Description:

Now Hiring: Customer Service Representative

Be the Friendly Face Behind Every Great Experience at McKeever’s Price Chopper!

Are you outgoing, organized, and passionate about helping people? McKeever Price Chopper is looking for dedicated individuals to join our team as Customer Service Representatives. This vital role supports our customers by providing exceptional service, resolving concerns, and ensuring a smooth and enjoyable shopping experience.

Position Overview:

As a Customer Service Representative, you'll serve as a key point of contact for shoppers, assisting with returns, answering questions, and resolving issues professionally and promptly. You’ll play a crucial part in maintaining customer satisfaction and upholding the store’s friendly and efficient atmosphere.

Key Responsibilities:

• Greet customers with a positive, helpful attitude
• Respond to inquiries regarding products, policies, and services
• Assist with returns, exchanges, and complaints courteously and efficiently
• Operate customer service desk systems, including phones, POS terminals, and office equipment
• Communicate clearly with customers and coworkers
• Operate the register quickly and accurately, handling various forms of payment
• Stay informed on regulations regarding WIC, food stamps, alcohol/tobacco, and lottery (if applicable)
• Maintain knowledge of store promotions, loyalty programs, and procedures
• Support other departments and assist with front-end operations as needed
• Ensure the customer service area is clean, stocked, and organized

Minimum Qualifications:

• Strong communication and interpersonal skills
• A friendly and professional demeanor
• Ability to handle stressful or emotional customer situations with patience
• Dependable, punctual, and detail-oriented
• Basic computer and math skills

Physical Requirements:

• Stand for extended periods (up to 8 hours)
• Frequent bending, reaching, and light lifting (up to 25 lbs)
• Ability to use phones, scanners, and office tools regularly

Employee Benefits:

• Daily Pay Option – Access your earnings when you need them
• Medical Benefits – Available to full-time team members
• 401(k) Program – Plan for your future with our retirement savings program
• On-the-Job Training – Learn while you work with hands-on support

Why Join McKeever Price Chopper?

At McKeever’s, we’re more than a grocery store — we’re part of the community. Join a team that values respect, service, and teamwork. We offer a positive work environment with room to grow and succeed.

Apply Today!

Take the next step in your career with McKeever Price Chopper. Apply now to become a Customer Service Representative and help us serve our cus