Line Service Technician 1 - TX

Job Description

Job Description

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Duties and Responsibilities/Essential Functions

• Provide the highest level of safety and service possible in a dynamic and challenging work environment.
• Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
• Marshall incoming aircraft and provide a warm welcome to guests.
• Park and secure aircraft as appropriate.
• Assist guests with luggage, provide refreshments, and record guests’ needs in a professional manner.
• Provide or arrange for transportation for guests, to include operating company vehicles.
• Independently and proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with XM and Connext subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
• Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
• Maintain fueling and customer records in CRM software.
• Arrange catering and other amenities for guests and Cirrus events.
• Assist with aircraft delivery preparation.
• Ensure cleanliness and tidiness of the Delivery Center, storage hangars, ramp areas, office and desk space, and other storage areas.
• Organize and maintain Line and Flight Operations equipment inventory.
• Assist with general cleaning of assigned area.
• Perform other duties as requested, directed or assigned.
• Regular, reliable, and predictable attendance.
• Company vehicle driving requirements estimated at 10%; must have valid driver’s license and acceptable driving record.

HOURS: Tuesday-Friday 9:00am - 7:30 pm CST

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High school diploma or GED
• Background in customer service, line service or related field preferred
• Certification Requirement: Ability to acquire airport badge
• License Requirement: Valid state driver’s license

Excellent customer service and written and verbal communication skills required. Applicant must be able to work as part of a team, as well as individually. Weekend or after-hours work may occasionally be required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Communicates Effectively: Develop and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Physical Requirements

• Climbing . Ascending or descending ladders, stairs, scaffolding, ramps, poles, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• Stooping . Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Kneeling . Bending legs at knee to come to a rest on knee or knees.
• Crouching . Bending the body downward and forward by bending leg and spine.
• Reaching . Extending hand(s) and arm(s) in any direction.
• Standing . Particularly for sustained periods of time.
• Walking . Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing . Using upper extremities to press against something with steady force to thrust forward, downward or outward.
• Pulling . Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
• Lifting . Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Repetitive Motion . Substantial movements (motions) of the wrists, hands, and/or fingers.
• Medium Work . Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The employee is required to have visual acuity to operate motor vehicles and/or heavy equipment.

Cirrus provides a range of exciting benefits, including :

• 401(k) Plan : Dollar-for-dollar match up to 5% after 90 days, with 100% vesting after one year of employment.
• Employer-Paid Coverages : Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage : Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking : With rewards for meeting health goals.
• Generous PTO : 100 + hours accrued within the first year.
• Employee Referral Bonus : For referring talented candidates.
• Career Development : Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts : Access to partner and marketplace discounts.
• Community & Engagement : Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

McKinney, Texas

Home to one of our Factory Service Centers and Flight Training hubs, as well as a host of engineers and enterprise services team members, McKinney is located just 30 miles north of downtown Dallas. McKinney is a picturesque city with a small-town feel that is quite different from the Metroplex’s urban sprawl. A 2019 population of 190,000 is one of the fastest growing cities in America. Beautiful tree-lined streets, diverse residential neighborhoods, outstanding educational opportunities, a robust business environment, a charming historic downtown and a strong sense of community make McKinney truly stand out. The nation continues to recognize McKinney as a stand-out community. Money Magazine ranked McKinney the #1 Best Place to Live in America in 2014.