Director of Clinical and Transformative Services

Job Description

Job Description

In a world of noise, we find the signal — the pulse of potential. We weave the strands of talent, vision, and purpose into organizations that endure. Blending intelligence with intuition, we honor the human art of connection at the heart of every great company.

Southcentral Alaska | Onsite | Open to candidates relocating from the Lower 48

About the Opportunity

We are partnered with a well-established Alaska nonprofit on a confidential search for a senior clinical leader to join its executive team. This is a newly restructured role, built for a clinician who has grown into a systems thinker: someone who can hold clinical standards, develop program managers, and bring clinical and non-clinical programs together into one holistic, trauma-informed experience for the people the organization serves.

Reporting to the CEO, you will lead one of the largest teams in the organization and the programs that meet people during the hardest moments of their lives: outpatient behavioral health, survivor services, family support and prevention, and intervention programming. The mandate is not to maintain what exists. It is to integrate, strengthen, and build.

About the Organization

The organization is one of the larger human services providers in its region, with a multi-decade history, a diversified base of public and private funding, and a broad portfolio of programs serving thousands of individuals and families each year.

It is doing work that is new to its field. The organization leads with empathy, autonomy, and psychological safety; integrates services so families and individuals get what they need without running a gauntlet; and keeps improving programs in ways that center humanity, dignity, and ethical practice. Leaders here have real freedom to build and improve systems rather than maintain them. Wins are celebrated, creativity is encouraged, and staff feel trusted, respected, and safe.

The organization believes in holistic, strengths-based support, meeting people without judgment, and helping families thrive by addressing immediate safety needs and long-term stability.

Strategic Priorities

The Director will focus on these priorities while partnering with the CEO and leadership team on the needs of the organization.

Long-Term Organizational Priorities

• Establish the organization as the region's primary resource for developing and sustaining healthy families.
• Expand behavioral health treatment offerings and programs.
• Advance survivor services to trauma-informed, best-practice standards.
• Continually move systems toward evidence-based and promising practices.

Your First 12 to 18 Months

• Provide program managers with support, stability, and consistency while reinforcing a healthy work culture.
• Develop a complete understanding of the organization by deeply engaging with staff, programs, and leadership.
• Manage the changes inherent in a newly reorganized program structure with high growth potential.
• Begin assessing cross-programmatic opportunities to develop a long-term vision.
• Identify recruitment needs for increased staff and program capacity.
• Learn the organization's Medicaid billing systems and requirements.

Key Responsibilities

Leadership

• Supervise and mentor program managers and clinical supervisory staff across outpatient behavioral health, survivor services (including emergency shelter, advocacy, crisis response, and community support), family support and prevention programs, and state-approved intervention programming.
• Coach and mentor direct reports by embedding strengths-based approaches, trauma-informed care, harm reduction principles, and restorative practices into leadership and program operations.
• Support program managers and their staff through complex client situations and emotional challenges, fostering resilience and ethical decision-making.
• Ensure clinical frameworks are integrated into decision-making, staff supervision, and service delivery to raise the quality of care and support staff well-being and professional growth.
• Set the vision, clinical productivity standards, clinical quality expectations, and integration of best practices across programs.
• Serve on the Senior Leadership Team, contributing to strategic planning and program expansion and working collaboratively to ensure high-functioning daily operations.
• Lead initiatives that integrate clinical support into non-clinical programs so that holistic, trauma-informed care runs through the whole organization.

Billing

• Set strategic direction for billable services.
• Collaborate with operations and finance leadership and direct reports to ensure billing accuracy and clinical productivity.

Compliance and Quality Assurance

• Promote a culture of continuous improvement through quality assurance initiatives, in-service training, and data reporting.
• Oversee clinical quality assurance and ensure ethical and clinical compliance across all direct service programs.
• Authorize and oversee substance use disorder treatment testing protocols as appropriate.
• Serve as the internal resource for confidentiality regulations and ethical standards in every service area.

Who We Are Looking For

No one candidate will embody every qualification below. The ideal candidate will bring many of them.

Education

• Master's degree in a behavioral health field (sociology, counseling, psychology, psychiatric nursing, addiction studies, human services, or social work) with a current National Provider Identifier (NPI) number or the ability to obtain one.

Skills and Expertise

• Current LCSW licensure preferred.
• At least two years of clinical leadership and/or program management experience.
• At least five years leading, managing, and developing high-functioning clinical and/or cross-disciplinary teams, including recruiting and retaining staff; nonprofit experience preferred.
• At least two years of mental health and substance use clinical experience with children, youth, and adults.
• Experience with 24/7 emergency programs, victim services, or training in a similar field is a plus.
• Exceptional written and verbal communication skills, with the ability to communicate comfortably with a wide variety of audiences.
• Proven ability to work within budgets while maximizing operational resources; experience with municipal, state, and federal grants and managing complex revenue is a plus.

Attributes

• Passion for the mission and excitement to make a meaningful impact in support of it.
• A collaborative, approachable leadership style consistent with an authentic, transparent, and respectful work culture.
• Demonstrated commitment to ethical client practices and the ability to support others in ethical decision-making.
• Excited to create and support a culture of ethical, trauma-informed care.
• Demonstrated ability to respond calmly and creatively to unexpected and difficult challenges and opportunities.
• Ability to think strategically and systematically, and to integrate available resources to meet the mission efficiently and effectively.
• A self-starter who stays curious about how to keep improving.

Why Alaska

This role is open to candidates relocating from the Lower 48 who are ready to live differently. Relocation assistance is not provided, but the math and the life both work in your favor.

• No state income tax and no statewide sales tax, low property taxes, and the Alaska Permanent Fund Dividend paid to every resident each year.
• More house and more land for the money than any West Coast metro, in a growing community within commuting distance of Anchorage.
• Mountains, glaciers, world-class fishing, and true wilderness within an hour of your front door.
• A community where the work you do is visible and the organization you lead is woven into daily life.

Compensation and Benefits

Full-time. Annual salary starts between $100,000 and $120,000, commensurate with qualifications and experience, with a competitive benefits package:

• Medical insurance with a choice of plans, including vision and hearing, with the organization covering the large majority of the premium.
• Dental insurance with employer cost-sharing.
• Over four weeks of paid time off to start, increasing with tenure, plus 11 paid holidays and 2 floating holidays.
• Separate sick leave accrual.
• Flexible scheduling and a family-oriented workplace.
• Generous bereavement leave and paid jury duty leave.
• Employer-paid life and AD&D insurance.
• Employee Assistance Program.
• 401(k) with employer match after the first year.
• Professional development assistance, including tuition reimbursement, after six months.
• Paid family leave of up to eight weeks after six months.

Interested?

This search is being conducted with a high degree of discretion. If this role aligns with your background, or you know a clinical leader you deeply respect who was built for work like this, we welcome a confidential conversation.

Base Compensation Range

$100,000—$120,000 USD

Equal Opportunity & Non-Discrimination Statement
Signal and Strand is an Equal Opportunity Employer. We—and our clients—do not discriminate in employment or contracting on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, military or veteran status, or any other characteristic protected under applicable federal, state, or local laws.

We comply fully with the provisions of the U.S. Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA). All employment decisions are made based on qualifications, merit, and business needs. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination, harassment, and retaliation.