Financial Coordinator - Transition of Care

Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: POB Pharmacy

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (

Pay Range: $20.19 - $31.80 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Financial Coordinator-Transition of Care timely transitions of care by coordinating discharge prescriptions between providers, pharmacies, payers, and patients. This role ensures prescriptions processed, adjudicated, and delivered or made available to a patient without delay. The coordinator serves as a central point of communication across inpatient care teams, outpatient pharmacies, and medication access resources to remove barriers related to cost, coverage, and delivery logistics. The position plays a critical role in improving patient outcomes by reducing readmissions and enhancing the overall discharge experience from a Rush facility.

These activities include but are not limited to: providing an estimated patient financial responsibility for discharge prescriptions, identifying, and providing insurance-related information (in-network, contractual information) to inpatient care teams, and coordinating prescription filling and dispensing via meds-to-beds. The coordinator provides excellent customer service to patients and their families. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

Other information:

Required Job Qualifications:

• High school diploma/GED required.

• Basic knowledge of medical terminology.

• Possesses a basic understanding of insurance plans (benefits) and contracts (in/out network).

• Understands basic concepts as they pertain to registration and insurance.

• Proficiency with the Microsoft Office Suite.

• Excellent interpersonal skills with the ability to work effectively on an interdisciplinary team.

• Working knowledge of creating and maintaining spreadsheet-based reports is a requirement.

Preferred Job Qualifications:

• Two years of relevant experience required. Previous experience in a medical healthcare environment as a Patient Access Coordinator, Biller/Collector, or Financial Counselor strongly preferred.

• Bilingual proficiency preferred.

Responsibilities:

• Calculates an estimated patient cost and out of pocket, responsibility, and answers questions regarding patients’ financial responsibility.

• Accurately documents status, barriers, and viable solutions to patients receiving medications at charge.

• Administers financial assistance applications in compliance with the department Financial Assistance Program.

• Accurately makes payment arrangements with patients and supplies supportive documentation.

• Accurately accepts and applies payments according to policy and procedures.

• Utilizes all resources available to obtain clinical information in a timely manner that is required to obtain authorization.

• Obtains all required documentation needed for prescription medication billing, including coordination of benefits.

• Creates and maintains various reportsrelating to discharge medication access and meds-to-beds services.

• Identifies benefit limitations and assist patient/responsible parties with financial arrangements for the patient portion of the bill

• Performs financial counseling for self-paying and assists them on programs offered by the medical center.

• Refers appropriate patient population to public aid consultants.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Financial Coordinator – Transition of Care

Location US:IL:Chicago

Req ID 25173