Global BPI Lead - Customer Support Optimization
Airbnb HQ
Airbnb is seeking a Business Process Improvement (BPI) Lead responsible for driving large-scale, cross-functional improvement projects to enhance customer support. You will manage process analysis, design, and pilot execution to elevate user experiences. The role involves leading teams using Lean Six Sigma methodology, building stakeholder relationships, and employing data-driven metrics to identify improvement opportunities. Successful candidates will have at least 5 years in operations and a strong focus on customer service metrics. #J-18808-Ljbffr Airbnb
Vacancy posted 2 days ago
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