Technician, Transportation Operations (Providence/South)

General Definition of Work

The technician, transportation operations, under general supervision, performs clerical work with minimal decision-making discretion related to the daily coordination and operation of assigned transportation area including communicating with stakeholders and maintaining records. Employee performs district-level work to carry out Board of Education policies under the direction of the Transportation Area Manager.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Perform administrative functions including correspondence, filing, data collection and report development, and scheduling of appointments, meetings, and training
• Perform daily payroll functions; work with area staff to collect any missing information that is needed to complete the weekly payroll
• Coordinate with the Transportation Area Manager, Quality Support Technician, and Lead Drivers in the assigned area to identify the need for substitute bus drivers and work collaboratively to ensure daily bus coverage
• Communicate with transportation area staff, school staff, and community members regarding operational information and bus schedule delays/changes. Relay instructions, guidance, and critical information concerning drivers, area staff, and equipment status from the Area Transportation Manager to community members
• Communicate with schools, parents/guardians, and other departments regarding vehicle breakdowns, accidents, delays, and student issues as needed
• Respond to transportation issues, complaints, and requests from schools and parents in a professional and courteous manner
• Utilize Transportation Information Management System (TIMS) software to provide information to schools, parents, and drivers regarding routes and stops
• Update system information including driver personnel data, attendance data, and related statistics
• Collaborate with the Senior Operations Technician to ensure that area is appropriately staffed including advising on hiring/staffing needs and schedule changes
• Assist in the preparation of material including agendas, information packets, and slides for Area Safety meetings and on-going driver training
• Perform related work as assigned or required

Education and Experience

• High school diploma or GED required
• Minimum of two (2) years of related experience required
• Equivalent combination of education and experience

# of Jobs 1.00

Salary: From 21.63

Teacher Scale N

Minimum Educational Requirements HS diploma

Term 12 Month

Additional Job Information

Knowledge, Skills, Abilities

• Knowledge of State Public School laws, and local Board policies, and guidelines concerning the operations of school buses
• Knowledge of Transportation department operating practices and procedures
• Knowledge of school bus operating practices, safety regulations, and traffic laws
• Skilled in communication, both verbal and written
• Skilled in customer service with the ability to respond professionally to requests, concerns, and inquiries from school system, department staff, and the general public
• Skilled in computers and software including Microsoft Office and Google Workspace
• Skilled in organization and management of both projects and staff
• Ability to provide world-class customer service and respond appropriately to situations while maintaining a professional and personable demeanor
• Ability to establish and maintain positive relationships; work collaboratively within and across departments, external agencies, and the public
• Ability to prioritize and complete a wide variety of tasks in a timely manner
• Ability to make effective decisions quickly and under pressure
• Ability to read, understand, and explain various TIMS reports
• Ability to use or learn specialized tools, equipment, or software
• Ability to use technology-based management software including GPS, online attendance tracking, TIMS, and all other technology available to maintain area operations
• Ability to establish and maintain cooperative working relationships
• Ability to develop related charts, graphs, reports, and records
• Ability to maintain confidentiality

Physical Requirements/Working Conditions

• Work requires the occasional exertion of up to ten pounds of force
• Work regularly requires the exchange of accurate and detailed information through oral and written communication
• Constantly operates a computer and other office business equipment
• Ability to remain in stationary position for required meetings/work
• Ability to move to other work locations
• Visual acuity requires preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities
• Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through verbal communications
• Work requires preparing and analyzing written or computer data, operating standard office equipment, and use of advanced technology
• Work occasionally requires exposure to outdoor weather conditions
• Work is generally in a moderately noisy location (e.g., business office, light traffic)
• Requires the ability to interact with people beyond giving and receiving instructions
• Must be adaptable to performing under mild to high levels of stress