Customer Service Coordinator

Job Description

Job Description

Overview

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer— 

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Calibration Technician I is an entry-level position that requires either education in the electronics/calibration field or at least one (1) year of calibration experience.  Calibration Technicians at this level typically can calibrate low-end process instrumentation in up to three (3) disciplines (e.g., Electrical, Dimensional or Pressure).  Proficiency and expertise are determined in accordance with Transcat’s technician skills progression matrix.

Responsibilities

Essential Duties and Responsibilities

• Work with other technicians within the lab to learn calibration fundamentals, which can include measurement, temperature, electronics, etc.
• Identify and utilize appropriate measurement techniques
• Maintain calibration standards
• Working knowledge and competency in at least three 3 disciplines (dimensional, electrical, torque, temperature, pressure, etc.)
• Perform calibration work within a laboratory setting and/or while supervised at a customer on-site
• Fulfill duties safely under working conditions, in keeping with Company requirements and standards
• Other duties as assigned
• Travel requirement: 25-50% of work schedule

Primary Objectives

• Learn fundamental calibration skills and techniques
• Develop skills necessary to perform calibrations independently
• Develop skills necessary to advance to Calibration Technician II position, which includes a working knowledge and competency in at least four (4) disciplines and expert competency in one (1) discipline
• Deliver on Transcat’s Quality Policy (QAC-F01-001)

Qualifications

Required Knowledge, Skills, Abilities , and Qualifications

• Successful completion of assigned training materials through on-the-job training, online content, LMS, and classroom led instruction
• Strong interpersonal and customer service skills
• Excellent attention to detail
• Self-motivated learner with the ability to learn new skills related to calibration and calibration processes
• Ability to take direction and learn from feedback
• Ability to communicate well with supervisor, solve problems effectively, and work both independently and as part of a team
• 3+ years driving experience with a valid driver’s license and acceptable driver history

Education and Experience

Required: Associates degree from college or technical school; or at least one (1) year related experience and/or training. or equivalent combination of education and experience

Preferred:

• Previous experience or training in electronics or machining
• Basic mathematical skills including algebra, geometry, and statistics
• Familiarity with basic hand tools
• Proficiency with Microsoft Office computer software including Word, Excel, and Outlook
• Organizational and time management skills
• Experience in PMEL, PME, TMDE, Metrology, Calibration, ASQ CCT, METCAL, GPETE, Electronics, GCAMS, or Avionics

Physical Demands

The physical demands described here are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. We will reasonably accommodate individuals with disabilities to perform the essential functions of the position. While performing the responsibilities of the job, the employee is required to read, write, talk, and hear. The employee is often required to sit and use their hands and fingers to handle tools and equipment. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Occasionally will be required to lift up to 75 lbs.

Work Environment

The work environment described here is representative of what an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and vibration. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.