Customer Service Representative

Description

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Customer Service Representative

Contract: Austin, Texas, US

Salary Range: 20.00 - 21.00 | Per Hour

Job Code: 369601

End Date: 2026-06-20
Days Left: 23 days, 3 hours left

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Industry: Medicaid
Job Title: Customer Service Representative - Bilingual
Duration: 6+ Months of contract
Location: Austin, TX-USA
Pay Range : 20$/hr - 22$/hr

About the Role:

• We are seeking a dedicated individual to join our team as an H&PS Level 13 representative.
• This role will be based on-site in Austin, TX, with the possibility of transitioning to remote work in the future.
• The primary responsibility of this position is to provide assistance to Medicaid Providers with inquiries related to eligibility, medical claims status, and other program questions.

Responsibilities:

• Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner
• Assist with problem resolution as needed
• Document all encounters in clear and concise online logs
• Transfer callers to other Call Center units as necessary
• Meet individual performance standards
• Maintain strict required attendance and performance metrics
• Perform other duties as assigned by management

Education Qualification:

• High school diploma or equivalent

Required Skills:

• Excellent communication skills
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Proficiency in documenting information accurately
• Willingness to adhere to strict attendance and performance standards
• Previous experience in a call center or customer service role is preferred

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement

• Bilingual
• spanish
• calls
• customer support
• customer service

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• SURYANSHA KUSHWAHA
• View email address on click.appcast.io

Apply Now