Crisis Intervention Specialist

Job Description

Job Description

Crisis Intervention SpecialistReports To

Director of Client Access

The Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.

This position will work overnight from 12 am - 8 am. This position will work weekends.

• Deliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences.
• Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation.
• Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety.
• Maintain and update the Crisis Resource Directory to support efficient service delivery.
• Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services.
• Respond promptly to crisis contacts, including phone and walk-in inquiries.
• Participate in the on-call rotation for crisis response coverage.
• Serve as a notary during crisis events when needed.
• Stay informed on legal procedures related to involuntary detention and ensure compliance.
• Complete all required documentation accurately and in a timely manner.
• Perform other duties as assigned by the supervisor or Chief Executive Officer.
• May serve as Team Lead based on staffing patterns.

Education:

Tier 1: Master’s degree in Psychology, Social Work, Counseling, or a related behavioral health field required. Must hold a current professional license (e.g., LPC, LCSW, LMFT) in the state of Missouri. Salary will be based on education and/or experience and discussed upon consideration of hire.

Tier 2: Master’s or Bachelor’s degree (non-licensed) in a human services field, and/or certified/credentialed to provide services within scope of practice.

Tier 3: Associate’s degree, high school diploma or equivalent.

Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.

Skills & Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.

Experience: Must meet qualifications as a Qualified Mental Health Professional (QMHP) per state regulations.

General: Work is primarily performed in office settings with regular use of phones, computers, and other technology.

Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.

General: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.

Special: Must be able to enter and navigate homes and buildings of various configurations.

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