Sr. Technology Support Technician

Roles/Responsibilities:

• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
• Assists in coordinating audiovisual setups and video conferencing support
  • Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
  • Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
• Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Participate in after-hours (evening & weekend) on-call rotation
• Perform other duties as assigned
• Ability to lift 50 pounds

Mandatory Skills:

1. IT Enterprise experience is preferred
2. High school diploma or equivalent; additional certifications or relevant education is a plus.
3. Ability to learn new systems and software in a fast-paced environment.
4. Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
5. Ability to manage multiple priorities and work independently or as part of a team.
6. Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
7. Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
8. 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills

Desirable Skills: N/A