Patient Services Coordinator

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Job Description

Job Title: Patient Services Coordinator

Reports To: Patient Services Manager

FLSA Status: Non-Exempt

Summary

The Patient Services Coordinator is responsible for delivering seamless patient experience by combining front-desk administrative duties with financial services and account coordination. This role ensures that patients are efficiently checked in and out, insurance and demographic data is verified, payments and deposits are accurately collected and posted, and billing-related inquiries are addressed while also maintaining site specific needs to include supplies, maintenance, cleaning and receipt of deliveries. This position plays a key role in maintaining financial integrity and exceptional customer service along with the overall appearance of our sites across all Peachtree Orthopedics (POC) clinics.

Essential Duties and Responsibilities

• The Patient Services Coordinator provides both administrative and billing support to patients and staff. Responsibilities include greeting and checking in patients, maintaining waiting room cleanliness, and managing deliveries and visitor screening.
• The coordinator verifies and updates patient insurance and demographic information, obtains patient referrals when applicable, ensures accurate collection and posting of payments, and schedules necessary follow-up appointments to include knowledge of all ancillary services. Financial duties involve processing co-pays, balances, and deposits; reconciling daily collections; and preparing courier-ready deposits.
• The role also includes contacting internal resources to assist patients regarding balances, setting up payment plans, and resolving accounts receivable issues.
• The role is responsible for all items required for daily schedule scrubs and creating a Daily Balance Sheet of needed actions for all patients with next day appointments to include printing all needed schedules and tracking sheets. Documentation must be thorough, including notations in Quickview, appointment lines, and balance sheets. Maintaining up-to-date knowledge of insurance and billing procedures is required, and the coordinator must ensure compliance with HIPAA regulations and all internal policies.
• Other duties as assigned.

Qualifications

• A high school diploma or GED is required, with an Associate degree in Healthcare, Business, or a related field preferred.
• Candidates must have a minimum of one to two years' experience in customer service, healthcare customer service, billing, or front desk coordination.
• Familiarity with insurance plans and medical terminology is preferred.
• Strong communication and customer service skills are essential, with the ability to speak clearly, write professionally, and interpret a variety of instructions and documentation.
• Proficiency with computers, Microsoft Office applications and experience with EMR systems is preferred.
• The ability to multitask in a fast-paced environment and handle patient interactions with empathy and professionalism is critical.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Certificates, Licenses, Registrations

None required.

Physical Demands & WorkEnvironment

This position requires regular sitting, standing, walking, computer use, and frequent patient interaction in a clinical setting. Employees are regularly required to use hands and arms and may occasionally lift or move up to 30 pounds. Extended periods of computer use and patient interaction are common. The role may require travel to multiple clinic locations and participation in staff development and training sessions. Work is performed in a clinical environment with moderate noise levels and frequent interaction with patients, staff, and providers. The ability to adapt to operational changes, technology updates, and evolving patient needs is essential. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Schedule

The anticipated work schedule for this position is:

• Monday through Friday: 6:45 a.m. - 5:00 p.m., based on clinic and operational needs.
• Saturday Clinic and Urgent Ortho coverage: 8:00 a.m. - 12:00 p.m., as needed.
• Saturday MRI Clinic coverage: 6:30 a.m. - 1:00 p.m., as needed.

Work schedules may vary based on patient volume, staffing levels, provider schedules, business demands, and operational requirements. Additional hours, schedule adjustments, and coverage assignments may be required to support organizational needs.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.