Field Service Coordinator

Job Description

Field Service Coordinator
Remote - Ideal candidates located in the South, Southeast, or Midwest

$55,000 - $60,000 + Benefits

We're looking for an experienced Service Coordinator to join our team and support Service, Operations, Monitoring, and Accounting with dispatch, scheduling, and customer communication. This role requires balancing urgent customer needs with proactive planning to keep service operations running efficiently.

You'll be the main link between customers, field technicians, and internal teams-ensuring jobs are scheduled, service tickets are accurate, and inventory, work orders, and parts requests are well-managed. This is a fast-paced position where organization, communication, and attention to detail are key.

What You'll Do:

• Schedule and dispatch technicians for repairs, maintenance, testing, and warranty work.
• Manage work orders, service tickets, inventory, and parts orders.
• Act as the primary point of contact for customers, field techs, and internal teams.
• Confirm readiness with customers before dispatch and adjust schedules as needed.
• Maintain service contract schedules and ensure timely close-out reports.
• Support job costing and financial accuracy in collaboration with Accounting.

What We're Looking For:

• 3-5+ years in service coordination, dispatch, or operations (industrial or technical services preferred).
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a dynamic, high-volume environment.
• Industry backgrounds : power generation, electrical/field service, heavy equipment, HVAC, utilities, fleet maintenance, or facilities dispatch.
• Software : service management/dispatch systems, ERP (SAP, NetSuite, Dynamics, or similar), Microsoft Office, and basic accounting tools.

Why You'll Love It Here:

• Competitive pay: $55K-$60K
• 401(k) + health, dental, vision, and life insurance
• Paid time off
• Flexible remote work (preference for candidates in the South, Southeast, or Midwest)

Apply today to join a growing team in the exciting microgrid and power generation market!