Ancillary Associate

Position SummaryThe Ancillary Associate provides analytical and operational intelligence that supports the development, execution, and optimization of ancillary revenue initiatives across the portfolio. This role analyzes program performance, billing accuracy, operational workflows, and initiative adoption to identify opportunities that improve efficiency, increase revenue capture, and support strategic decision-making.Success in this role is demonstrated through the creation of structured project reporting that enhances departmental visibility and decision-making; improved billing accuracy and revenue capture across ancillary programs; identification of operational inefficiencies that increase program scalability; and the delivery of actionable insights that support faster, more effective implementation of new revenue initiatives.In addition to analytical responsibilities, this role supports operational execution by maintaining standardized reporting, coordinating cross-functional communication, and ensuring data accuracy across ancillary programs.Essential DutiesStrategic & Operational Analysis Analyze operational and financial data related to ancillary revenue programs to identify trends, risks, and opportunitiesEvaluate program performance across initiatives such as Bulk Internet, SmartRent, Banner systems, parking programs, and future ancillary servicesDevelop reporting and dashboards that tracks initiative adoption, revenue impact, and operational performanceIdentify operational inefficiencies and recurring challenges, translating insights into scalable process improvement recommendationsSupport forecasting and capacity planning related to future program launchesCreate and maintain structured project reporting dashboards and analytical trackers for departmental oversightBilling & Revenue AnalysisAnalyze recurring billing data to ensure accuracy and identify discrepancies across ancillary programsMonitor billing impacts related to new installations, program launches, and portfolio changesPartner with Accounting to resolve billing discrepancies and improve revenue visibility and captureSupport leadership with reporting and analysis on ancillary revenue performance and growth trendsProgram Performance & Post‑Launch MonitoringTrack implementation progress and post‑launch performance across ancillary initiativesMaintain analytical dashboards that monitor program adoption, operational outcomes, and performance trendsConduct post‑launch analyses to evaluate effectiveness and identify improvement or expansion opportunitiesCompile operational and performance insights that inform future program development and revenue strategiesCross‑Functional Coordination & DocumentationServe as the analytical point of contact between Ancillary Services, Accounting, Operations, and Asset ManagementProvide data‑backed insights that support cross‑functional decision‑making and prioritizationIdentify recurring interdepartmental friction points and recommend process improvementsMaintain standardized documentation, reporting methodologies, and data governance practices across initiativesOperational Program SupportSupport internal communications related to program launches, updates, and performance insightsMaintain initiative trackers, workflows, and reporting structures that support program executionSupport documentation and tracking related to acquisitions and dispositions as they impact ancillary programsAssist with smaller initiatives and special projects as neededAdditional Duties: Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency.QualificationsEducation & Experience: 0-1 year of experience in business analysis, operations analytics, or program analysisBachelor’s degree in Real Estate, Finance, Accounting, Business, or a related field. Strong analytical and problem-solving skillsExperience analyzing financial, billing, or operational datasetsAbility to translate data into actionable business insightsStrong organizational and documentation skillsPreferredExperience in multifamily operations, PropTech, or infrastructure programsFamiliarity with project management tools (Monday.com or similar)Experience supporting operational or revenue-generating initiativesExposure to business intelligence tools or dashboardsCustomer service or hospitality experienceTools & Systems:Proficiency in Microsoft Office Suite with advanced Excel capabilityFamiliarity with project management tools (Monday.com or similar)Physical Requirements & Work EnvironmentReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Physical Demands:This role requires prolonged periods of sitting at a desk and working on a computer. Occasional standing, walking, and lifting. Work Environment:Primary work environment: Office.Noise level: Quiet to moderate.Work schedule: Monday–Friday.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTMorgan Properties is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.We are committed to providing reasonable accommodation to qualified individuals with disabilities.MORGAN PROPERTIES VALUES:At Morgan Properties, we enhance the lives of our residents by providing exemplary service, a best-in-class living experience, and a place they can truly call HOME. Our ambition is to transform the housing industry and empower individuals to redefine their American Dream. All employees assist in our mission and vision by demonstrating Morgan PRIDE:Passion: A desire to build communities through teamwork and collaboration, combining individual strengths to deliver exceptional results.Respect: We support each other, remaining loyal and honest through adversity and challenges.Integrity: A commitment to do right by our employees, residents, and communities.Diversity: We embrace and celebrate differences.Entrepreneurial Spirit: Driven by innovation and a passion to do what has never been done before.JobFamilyCorporate AdminJobFunctionIndividual ContributorPayTypeSalary