Residential HVAC Service Technician

Nashoba Air & BoilerWorks — HVAC Service Technician As a Residential HVAC Service Technician at Nashoba Air & BoilerWorks, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer‑focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes. Key Performance Indicators (KPIs) for Residential HVAC Service Technician Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy‑saving recommendations. Maintain customer satisfaction rate through post‑service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly. First‑Time Fix Rate: Achieve a best‑in‑class first‑time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. Response Time: Respond to service requests within Nashoba Air & BoilerWorks' defined time frame. Timely response ensures customer comfort and builds trust. Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross‑selling additional services, products, or maintenance plans to customers during service visits. Service Agreement Enrollment: Successfully enroll customers in Nashoba Air & BoilerWorks' service agreements, promoting long‑term customer relationships and recurring revenue. Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours. Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items. Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period. Documentation Accuracy: Maintain accurate and up‑to‑date records of service calls, work performed, and parts used in the Service Titan platform. Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment. Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers. Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. Additional Duties as Assigned Benefits Company vehicle, gas card, cell phone, and tablet 401(k) with Company Match High‑quality, affordable Medical, Dental, and Vision Insurance Health Savings Account with company contributions Company‑paid Short‑Term Disability Insurance, Life Insurance, and Long‑Term Disability Insurance Paid Holidays Paid Time Off (PTO) Parental Leave Tuition Reimbursement Special deals/discounts on a variety of services and entertainment Tool account Safety shoe reimbursement Family & friends discounts on services Yearly Performance Reviews Compensation $35 – $45 per hour, competitive compensation including a lucrative hourly wage, commission, and bonuses. Join our team and become an integral part of Nashoba Air & BoilerWorks' commitment to exceptional HVAC services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us! #J-18808-Ljbffr Sila Services