Front Desk Agent
RAR Hospitality
We are currently seeking a courteous and highly motivated Front Desk Agent to become a key member of our hotel team. As a Front Desk Agent at the Fairfield by Marriott San Marcos, you will be responsible for providing exceptional customer service to our guests during their stay.
Full time 4-5 shifts per week. M ust have Holiday and Weekend availability. Your role includes: Responsibilities:- Greet and check-in guests with a friendly and professional demeanor.
- Assist guests with check-out, billing, and any inquiries or requests they may have.
- Handle reservations and room assignments efficiently.
- Provide information about hotel services, amenities, and local attractions.
- Answer incoming phone calls and direct them to the appropriate department.
- Address guest concerns and resolve issues promptly and effectively.
- Maintain a neat and organized front desk area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
Qualifications:
- Excellent interpersonal and communication skills.
- Prior experience in the hotel or hospitality industry is a plus but not required.
- Ability to multitask and work effectively in a fast-paced environment.
- Professional appearance and a customer-focused attitude.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Availability to work flexible hours, including weekends and holidays.
- Competitive wage.
- Medical/Dental Benefits
- Opportunities for career growth within the Marriott family.
- Training and development programs.
- Employee discounts on accommodations within the Marriott network.
- A supportive and inclusive team environment.
Vacancy posted 3 days ago
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