Front Office Manager

Front Office Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

The Front Office Manager oversees all Front Office operations, including the Front Desk, Communications, Concierge, Bell, and Driveway teams, ensuring exceptional service and seamless guest experiences. This role acts as the Manager on Duty in the absence of senior leadership and plays a key part in daily hotel operations. The ideal candidate excels at anticipating guest needs, delivering personalized service, and maintaining the highest standards in alignment with brand policies and service philosophy. This is a hands-on leadership position that includes managing front desk shifts and guiding team members to consistently exceed guest expectations.

Supervise, mentor, and manage the Front Desk team, including Assistant Front Office Managers and the Night Manager. Ensure smooth daily operations and seamless communication across shifts.

Recruit, train, schedule, and evaluate team members, conducting performance reviews and implementing corrective action when necessary to maintain high service standards.

Monitor staffing and operations in related departments to ensure consistency in guest service and adherence to operational standards.

Handle guest concerns and complaints with professionalism and care, delivering personalized service and ensuring guest satisfaction through prompt resolution and follow-up.

Coordinate daily arrivals and departures, manage room blocks, and oversee billing and special guest requests for VIPs, groups, and returning guests.

Enforce financial procedures including managing paid-outs, petty cash, direct billing, and shift-end cashier audits. Investigate and resolve any discrepancies related to credit or billing.

Act as the senior manager on duty in the absence of executive leadership, taking swift and appropriate action in emergency, safety, or guest-related situations.

Personally assist with guest check-in and check-out as needed, ensuring a warm welcome, accurate billing, and efficient service throughout the guest's stay.

Utilize hotel systems and property management software to manage reservations, assign rooms, run reports, and support front desk operations.

Prior experience in front office or hotel operations management required. Pre-opening experience a plus.

Strong leadership and conflict-resolution skills

Excellent communication and interpersonal abilities

Working knowledge of hotel property management systems (PMS)

Ability to manage multiple priorities in a fast-paced environment

Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.

Ability to read, write, and speak English.

This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts.

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

Lucrative salary!

Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

Time off plans starting on the day of hire!

An opportunity to be a part of a cohesive team in an inclusive work environment!

Complimentary and discounted hotel stays around the world!

Wellbeing and mental health initiatives and focused company!

Embracement and promotion of diversity in our workplace!

Complimentary employee meals and beverages!

Tuition reimbursement!

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.