Student Account Representative - Cashier

Thank you for your interest in LSU New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment. Job Summary This position serves as the front-line person at the Bursar counter and is responsible for receiving and handling payments to the University, including cash, check, money order, credit card, and direct deposits. The role involves interpreting and communicating university financial procedures, supporting students and families in understanding account responsibilities, and independently overseeing day to day cashier operations in a dynamic, high-volume environment. The position requires significant judgment, ongoing decision making related to student financial matters, and coordination across multiple University departments. This is a fast paced, student centered role requiring strong communication skills, discretion, and a high level of professionalism. Job Description Receives and facilitates payments by cash, check, money order, credit card, and direct deposit, ensuring compliance with university financial protocols. Enters and updates student account activity within the University’s student information system, applying institutional policies and working with other offices to ensure information accuracy. Provides extensive, individualized customer service by interpreting billing statements, tuition structures, payment plans, and University financial requirements for students and families in person, by phone, and via email. Receives departmental deposits, ensures appropriate coding, and collaborates with campus units to verify correct classification of funds. Serves as the first point of contact for the Bursar’s Office, assisting students in navigating financial responsibilities, referring them to appropriate offices, and providing proactive communication regarding deadlines and requirements. Responds professionally and courteously to all inquiries from students, faculty, staff, and other University constituents, offering guidance on institutional processes rather than performing basic clerical support. Assists in continuous review of student account activity to ensure ongoing accuracy of institutional records; identifies issues and escalates trends to the Bursar for policy or process improvement. Manages departmental email communications, prioritizing inquiries, drafting responses requiring an understanding of university policies, and forwarding items to appropriate departments when necessary. Serves as back-up to the accountant for the refund process by reviewing student refund listings for policy compliance and discrepancies requiring interpretation. Supports the Bursar in student outreach efforts, financial education programming, and onboarding/orientation events requiring specialized knowledge of university billing and payment procedures. Performs additional duties as assigned, including participation in process improvement initiatives, departmental projects, and cross functional collaborations. Required Qualifications Bachelor’s degree; or in lieu of a degree, a high school diploma/GED plus 3 years of progressively responsible experience in student financial services, cashiering, accounts receivable, banking, or a directly related customer facing financial role. Desired Qualifications Advanced degree. Experience in cashiering, accounts receivable, or financial operations in a higher education environment. Experience interpreting financial policies and counseling students or customers on financial processes. Salary Range: $40,000-$45,000 This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks. LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor. About LSU New Orleans LSU New Orleans is the only R2 public research university in New Orleans, Louisiana, and one of just four public colleges in Louisiana to hold that designation. R2 status opens the doors to competitive federal research grants that flow preferentially to classified research universities. It anchors the university’s power to recruit research-active faculty, to sustain doctor programs of national standing, and to signal to businesses and investors that New Orleans possesses the intellectual infrastructure a knowledge economy demands. Located along Lake Pontchartrain in New Orleans, LSU New Orleans’ research excellence and urban relevance provide an opportunity for the institution to become a leading public research partner in one of America’s most exciting and vibrant metropolitan areas. New Orleans has always faced challenges that call for research driven solutions including coastal land loss, educational achievement gaps, affordability, public safety, and workforce shortages. LSU New Orleans can strengthen its research activity as a tool for public problem solving as well as economic impact by leveraging the scale, reputation, infrastructure, and global reach of the LSU enterprise while remaining deeply connected to the city it serves. With more than 5,500 students and the support of approximately 248 faculty serving the College of Liberal Arts & Human Development, The college of Sciences, The Robert A. Savoie College of Engineering, the Henry Berstein College of Business Administration, and six distinct schools, the campus remains committed to honoring its founding vision and continuing to play a critical role in the region. Opened in 1958 on the site of a former U.S. Naval Air Station as the region’s first fully integrated public university, LSU New Orleans was created after years of coordinated efforts from civic leaders and residents who believed that an accessible public institution of higher education was vital to the city’s future. Located only 15 minutes away from downtown and the French Quarter, the university occupies a 195-acre campus in one of the nicest residential areas of the city. Since its first commencement exercises in 1962, the university has conferred more than 80,000 degrees creating an extensive network of Privateer Alumni that includes prominent local leaders in fields such as business, tourism, athletics, government, and academia. The university is also an important catalyst of socio-economic mobility for the region. Its student body includes a significant share of first‑generation students, working students, adult learners, and veterans. The institution has grown from a commuter‑oriented campus into a comprehensive urban research university with undergraduate, graduate, and doctoral programs in distinctive academic categories tied to the city and region. Its evolution has been inseparable from the story of New Orleans; an internationally recognized city of creativity, resilience, industry, cultural influence, and global connectivity. As one of the most strategically important cities in America, New Orleans’s economy is rooted in legacy sectors such as energy, maritime commerce, tourism, healthcare, and international trade. Recently, the city has expanded its economic portfolio to include areas such as coastal restoration, film and media production, technology, and advanced manufacturing. The city’s strengths are the university’s opportunities. New Orleans needs talent, civic leadership, resilient infrastructure, healthcare innovation, artists, and entrepreneurs. This combination of culture, commerce and connectivity gives LSU New Orleans a set of dynamic factors that allows it to serve as both an access institution and a problem‑solving university as it reinvents itself beginning this summer. #J-18808-Ljbffr University of New Orleans