Shuttle Driver - Knoxville, TN

CDL Shuttle Driver

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experiencedelivering seamless, high-touch service to partners and guests alike.

The primary objective of a CDL Driver is to safely and efficiently operate commercial vehicles to transport passengers, goods, or materials while complying with all traffic laws, safety regulations, and company policies. This role ensures timely and reliable transportation services, maintains vehicle safety and cleanliness, and delivers exceptional customer service. CDL Drivers are responsible for adhering to schedules, handling cargo or passenger needs professionally, and contributing to the overall success of the transportation operation.

Duties and Responsibilities

• Safe and Efficient Transportation: Operate shuttles or commercial vehicles safely and efficiently, following all traffic laws, conducting regular inspections, reporting issues, and adjusting routes as needed to maintain timely service.
• Passenger Assistance and Customer Service: Provide welcoming experience by assisting passengers with boarding, luggage, and mobility needs, while offering helpful information and professionally addressing concerns to ensure a safe and positive travel experience.
• Vehicle Maintenance and Safety Compliance: Conduct daily vehicle inspections, maintain a clean and safe vehicle, and report issues promptly. Ensure compliance with company safety policies, DOT regulations, and CDL standards, operating the shuttle safely and efficiently in all conditions.
• Communication and Coordination: Maintain clear communication with dispatchers, staff, and management to ensure smooth operations, follow protocols for real-time updates, and collaborate with teams to deliver seamless transportation services. Must be able to use a personal cell phone for work purposes, if required.
• Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
• Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
• Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Knowledge, Skills, and Abilities

Competency/Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High school diploma or GED required. Customer service experience is preferred, with a strong emphasis on a positive, helpful attitude and willingness to provide excellent service. Previous experience in parking, hospitality, or related customer service fields is beneficial.
• Candidates must be at least 25 years old and possess a valid Class C CDL driver's license with a passenger (P) endorsement if applicable. A minimum of one (1) year of shuttle driving or transportation experience is required.
• Applicants must have a clean driving record with no major violations and successfully complete an MVR check, background screening, and DOT physical examination (if applicable) to maintain compliance with company and safety standards.

Class C Commercial Driving License (CDL) Specifications, Licensing and Requirements

A Class C license with a Passenger (P) endorsement is required for operating vehicles such as passenger vans, minivans, stretch limousines, light trucks, and small buses. These vehicles must have the capacity to transport 16 to 23 passengers, including the driver. Valid Class C license with passenger endorsement and a clean driving record for the past 3 years. Current DOT medical certification and compliance with drug screening requirements.

Hospitality, Customer Service and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Organizational Support and Adaptability Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.

Dependability and Safety Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.

Work Environment Operate a shuttle in varied traffic conditions while ensuring passenger safety and timeliness. The role involves constant interaction in a fast-paced environment, requiring strong communication, adaptability, and a focus on excellent customer service.

Physical Demands Must be able to sit for extended periods while driving, lift to 50 pounds, and work in various weather conditions, all while maintaining professionalism and high-quality service in both indoor and outdoor environments.

Cell Phone Use Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits Medical, vision and dental insurance Upon eligibility
• 401K Upon eligibility
• Supplemental Insurance Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman's compensation laws.

Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.