Assistant Slot Shift Manager

Responsible for all activities, pertaining to slots, on the casino floor for shift and area assigned. Assist the Casino Manager-Slots as required.

ESSENTIAL FUNCTIONS

Responsible for monitoring staff levels, bank/floor assignments, daily and weekly schedules to include breaks. Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities. Monitors compliance with all established company, departmental and regulatory agency rules and regulations; provides training feedback, and disciplinary action regarding these rules and regulations. Provides each employee with clear directives needed to meet departmental standards and achieve departmental and company goals. Exhibits sound decision‑making qualities, motivates personnel and exhibits effective supervisory skills. Assist in performing jackpot and fill transactions. Possess a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules. Maintains security of all games, money and employees. Takes advantage of opportunity to build long‑term relationships with customers. Routinely strives to build and maintain rapport with slot players and handles customer disputes, making every effort to achieve customer satisfaction. Ensures that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate. Monitors the performance of all employees and provides training and coaching as necessary. Responsible for making sure there is management on the floor and available to employees and guests at all times. Make recommendations to the Casino Manager-Slots and/or the Director of Slot Service to improve the efficiency of the department and build business. Builds a rapport and coordinates daily functions with support service departments. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

Must be able to maneuver to all areas of the casino. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must possess a sense of urgency and keep pace with peak levels of business and customer demands. Must be able to work in stressful situations with constant public contact and frequent interruptions. Must possess basic math skills. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues in a loud, fast paced environment. Must be able to tolerate secondary tobacco smoke. Must be able to work any day, any shift.

QUALIFICATION STANDARDS

Education: High school diploma or equivalent required. Experience: One-year casino experience required, preferably in slot operations. Previous guest contact experience required. Must possess strong supervisory and leadership skills. Must project professionalism and possess excellent verbal and written communication skills. Previous knowledge of casino rules, regulations and procedures pertinent to slot operations is preferred. Must be able to get along with co-workers and work as a team. Must present a well‑groomed appearance. #J-18808-Ljbffr Four Queens Hotel & Casino