Personal Concierge

Job Description

Job Description

Company Description

Nestled snugly in the heart of Deer Valley in Utah's Wasatch Mountains, the Goldener Hirsch Inn and Residences is just steps from the Silver Lake Express lift and ski access. You can also easily set off hiking, and biking on the trails, and soak in the spectacular views of Bald Eagle Mountain. The Inn features just 18 rooms, and the Residences showcases 49 newly renovated rooms, allowing us to offer you the ultimate in intimate, personalized service alongside five-star amenities--including European king beds, plush robes and slippers, and an acclaimed restaurant consistently attracting rave reviews.

As a Personal Concierge, you will be the primary point of contact for your assigned guests, responsible for overseeing their stay from pre-arrival to departure. You will blend the roles of a concierge and front desk agent, building strong relationships with guests to understand their preferences and provide exceptional, personalized service. Your goal is to ensure each guest feels valued and catered to, creating lasting impressions that embody the essence of our luxury hospitality.
Key Responsibilities:

• Guest Relationship Management: Build and maintain strong relationships with assigned guests, understanding their preferences, interests, and needs to provide personalized service.
• Pre-Arrival Coordination: Prepare for guests’ arrivals by anticipating their needs, preparing welcome amenities, and coordinating special requests or arrangements.
• On-Site Assistance: Greet guests upon arrival, provide an overview of hotel amenities and services, and assist with check-in and check-out processes to ensure a seamless experience.
• Personalized Service: Respond promptly to guests' requests and inquiries, providing tailored recommendations for dining, activities, and transportation.
• Problem Resolution: Address any concerns or issues that arise during a guest’s stay, ensuring swift and effective resolutions to enhance their experience.
• Collaboration: Work closely with other hotel departments, including housekeeping, food and beverage, and engineering, to ensure guest needs are met efficiently and to hotel standards.
• Feedback Management: Solicit and gather guest feedback during and after their stay to continuously improve service delivery and guest satisfaction.This position may require flexibility in hours, including evenings, weekends, and holidays, to accommodate guest needs. A valid driver’s license and reliable transportation is a plus.

This position may require flexibility in hours, including evenings, weekends, and holidays, to accommodate guest needs. A valid driver’s license and reliable transportation is a plus. 

• Education: High school diploma or equivalent; a degree in hospitality management, business administration, or a related field is a plus.
• Experience: At least 1 year previous experience in a luxury hotel, concierge, or front desk role is preferred; familiarity with hotel management systems is a plus.
• Skills:
• Exceptional interpersonal and communication skills, with a focus on guest service
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Problem-solving abilities with keen attention to detail
• Proficient in Google Suite and hotel management software
• Personal Attributes: Professional, approachable, and discreet; a passion for providing excellent customer service and enhancing the guest experience.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.