Loan Operations Assistant

ESSENTIAL FUNCTIONS:
• Provide a wide range of office services such as typing, customer and employee phone inquiries,
filing, report generation and other clerical duties as assigned.
• Direct and immediate response to customer requests or needs while informing the customer of our
available bank services.
• Provide customers as well as fellow professionals with timely information directly, by phone or
email while being prompt and efficient in processing any transactions that may be needed.
• Responsibilities for Loan Operations Department may include one or more of the
following:
o Daily Loan Reconcilement of loans, GLs, daily reports, non-posted items, FASB, participation
loans and secondary market. In addition to payoff verification, reversed items, manual tickets
completed correctly and working on the suspense report to ensure all items are posted properly.
o Daily Loan Input/Export and maintenance needed as well as processing any reversals, manual loan
payments, loan payment extension.
o Daily pulling all paid off loans; processing each loan properly to ensure we are not releasing
collateral that may be held by another loan(s) and verifying the collateral being released has all
the necessary fees collected to release/satisfy/terminate.
o Daily scanning of all new loans paid loans, correspondence, escrowing items, moving all scanned
documents to assigned loans.
o Review of All New Loans, AFT, ACH, HOLD, Scanning New and Paid Off Loans, any insurance documents
that may need to be reviewed or updated.
o Track all new loans, updating collateral items as needed, updating and working the document
deficiency report, sending emails and making calls to fellow professionals/external
professionals/customers to retrieve any outstanding items.
o Verify of all Loan input, loan maintenance, escrow maintenance.
o Work with all aspects of the Escrow function while maintaining and working with strict timeframes
and deadlines.
o Provide accurate and timely service to all owned and sold loans
o Process loan payments, opening and sorting through daily mail received for department and
distributing.
o Responsible for all the loan collateral being secure and not released until requirements are met
and properly approved.
o Provide accurate payoffs to customers as well as insurance agencies, attorneys, settlement
companies with proper authorizations and verifications
o Monitor all PMI cancellations, make monthly payments, reconcile monthly billings, send annual
notices.
o Submit any claim, process any payments and make monthly payments for all Life Insurance and
Disability insurance and supply any claims forms needed to our customers when necessary.
o Assist in compiling data when directed by Loan Operations Manager with complete accuracy and in
the specified time frames.

o Participate in Loan Operation Department’s long and short-term goals and objectives by attending
annual meetings to develop departmental goals as well as monthly staff meetings to discuss and
evaluate progress on meeting goals and objectives.
• Perform other duties as assigned or directed.

REQUIRED SKILLS/ABILITIES:
• Excellent verbal and written communication skills.
• Detailed oriented.
• Strong analytical and problem-solving skills.
• Ability to work independently to achieve goals and objectives.
• Proficient with Microsoft Office Suite or related software.
• Strong organizational and communication skills are preferred.
SUPERVISORY RESPONSIBLITY:
• This position does not supervise employees.

EDUCATION and EXPERIENCE:
• High School diploma or equivalent required.
• Associate’s degree in business or computer related field preferred.
• 0 to 3 years of relevant experience preferred.

PHYSICAL REQUIREMENTS:
• Ability to concentrate and perform responsibilities by maintaining a constant state of focus and
mental alertness.
• Ability to lift up to 25 pounds.
• Ability to communicate in person, through email or via telephone with customers and staff
members.
• Ability to sit or stand for an extended period.
• Specific vision abilities required by this job may include close vision and the ability to
adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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