Epic Credentialed Trainer

Epic Willow Principal Trainer

The Epic Willow Principal Trainer serves as the primary instructional designer and training environment builder for the organization's Epic Willow pharmacy application. This role is responsible for achieving an in-depth understanding of pharmacy software modules, hospital policies, and operational workflows to create tailored learning pathways for clinical and non-clinical users. The Principal Trainer develops environment and, manages the Epic Master Training (MST) environment, and manages the Credentialed Trainer (CT) program to support go-lives, upgrades, and optimization initiatives.

Key Responsibilities

• Curriculum & Content Development
• Design and develop comprehensive training programs and learning pathways tailored to various pharmacy roles (Inpatient, Ambulatory, and Technicians) using adult learning principles.
• Create instructional materials, including structured lesson plans, training manuals, quick-start guides, tip sheets, and interactive e-learning modules.
• Review and update curriculum regularly to ensure training documentation matches current system build and actual clinical workflows.
• Training Environment Management
• Build, configure, and maintain the Epic Master Training (MST) environment to ensure it accurately mirrors the live production environment.
• Refresh and test patient data within the training environment, creating simulated clinical and medication-dispensing scenarios.
• Troubleshoot complex environment issues and rebuild training patients or records following system upgrades or code fixes.
• Program Leadership & Execution
• Lead and manage the Credentialed Trainer (CT) program, including training, mentoring, and evaluating CTs to ensure classroom instruction quality.
• Coordinate training schedules and course logistics alongside training leadership and application project managers.
• Conduct high-level training classes for super-users, pharmacy managers, and provider groups as necessary.
• Collaboration & System Optimization
• Partner with Epic Willow Application Analysts to understand system design changes and identify areas where end-user competence can be improved.
• Analyze end-user performance data and support tickets to design targeted refresher courses or workflow optimizations.
• Participate in system upgrade reviews, testing new application enhancements and developing implementation training plans.