Operations Associate

Moutonière is a new luxury house that produces limited-edition collections designed by contemporary artists and produced by heritage artisans for the modern patron. Since launching our first collection of silk scarves in Paris in 2024, we have expanded into outerwear, bags, silk sets, and fine jewelry, building a world shaped by craftsmanship, artistry, and enduring design. As we prepare to launch our Spring/Summer 2027 collection and open our first retail location in Austin, we are building the operational backbone that will allow our product and creative teams to focus on what they do best. This role sits at the intersection of production operations, project management, vendor coordination, and marketing launch execution. When a fabric delivery slips two weeks, you are the one who figures out the downstream impact, updates the production timeline, and communicates the change to PR before they pitch a story with the wrong ship date. When an AI workflow needs to run on Monday morning, you run it. This is not a role for someone who needs a manager. You will be working directly with the founders, managing a complex multi-track launch calendar, coordinating across international vendors, and ensuring nothing falls through the cracks across production, packaging, campaign, and ecommerce workstreams — simultaneously. The ideal candidate is exceptionally organized and analytically rigorous, with strong written communication and the intellectual horsepower to learn a new domain quickly and operate independently within it. Key Responsibilities Facilitate all vendor communication across production partners including cut-and-sew factories, embroidery houses, fabric mills, packaging suppliers, and hardware vendors Draft and send routine vendor emails, follow-ups, and status checks; elevate issues with clear context and proposed resolutions Track incoming and outgoing shipments, confirm receipt, and manage courier bookings Collect and maintain vendor information including pricing, minimum order quantities, lead times, and sample timelines Coordinate logistics for samples and materials moving between partners across multiple countries Work with our product associate to populate order forms, bills of material, cutter's musts, and production documents with accurate specs from the product team Maintain version-controlled technical files and ensure the right documents are sent to the right partners at the right time Project Management & Cross-Functional Coordination Own the master production and marketing launch calendar, updating it weekly based on real-time information from vendors, the product team, and the Founders Run a weekly production status review, flag open items, and drive accountability across all workstreams Maintain the project management tool as a live, accurate, and actionable source of truth Translate decisions made in calls and meetings into documented action items and tracked next steps Connect production timelines to marketing release timelines — so that when something changes in one, the other updates accordingly Marketing Launch Execution Own the operational execution of the SS27 launch playbook, including all production handoffs tied to campaign, ecommerce, packaging, social, PR, and paid advertising workstreams Coordinate asset delivery between the campaign team, ecommerce, and PR — ensuring the right files are organized, formatted, and delivered on time Track and manage all ecommerce build tasks including Shopify product uploads, PDP asset requirements, and launch-mode updates Maintain Dropbox organization across all creative, production, and marketing asset categories Support packaging production coordination, from sample reviews through production orders and intake QC Ensure PR partners are notified of any timeline changes before they pitch or commit to press Maintain the SS27 campaign shoot coordination tracker across crew, locations, deliverables, and file receipt dates AI Workflow & Tooling Operations Operate and maintain operational workflows, including weekly production summaries, vendor follow-up drafts, PR communication flags, and project plan updates Run automated agents on a recurring schedule and QA outputs before distribution Help identify new opportunities to automate repetitive coordination work Maintain the company's Notion Company Bible as a live operational reference, updating vendor records, contacts, timelines, and workstream status on a regular cadence Administrative & Data Management Organize meeting notes and translate them into action items and updated plans Manage measurement conversions, spec formatting, and data entry across technical documents Coordinate file conversions and asset formatting as needed across AI, PSD, PDF, and related formats Support import/export coordination and customs documentation when required Preferred Qualifications 2–5 years of experience in management consulting, investment banking operations, startup operations, program management, or a similarly rigorous, analytically demanding field Bachelor's degree required; strong academic record preferred Exceptional organizational and project management skills — you have managed multiple complex workstreams simultaneously and nothing has slipped Strong written communication: clear, concise, and professional at every level of correspondence High analytical ability; you can model downstream impacts, spot inconsistencies, and communicate complexity simply Comfort with ambiguity and ability to act decisively without complete information Proficiency in Google Workspace, Notion, ClickUp or equivalent PM tools, Shopify, Dropbox, and Canva Willingness and ability to learn fashion production processes quickly — prior industry experience is not required Strong Plus Experience in a startup or early-stage environment where you built systems from scratch rather than inheriting them Familiarity with AI tools, prompt workflows, or automation tooling Prior exposure to supply chain, logistics, or vendor management Experience managing international vendor relationships across time zones Personal Attributes / 'Who You Are' Exceptionally organized, thorough, and dependable — the kind of person whose to-do list is always current High intellectual horsepower; you learn new domains quickly and operate with rigor Clear and professional in writing; you communicate with vendors and executives with equal confidence Proactive rather than reactive — you find the problem before it finds you Comfortable managing up: when something is unclear, you ask the right question and move on Process-oriented and systems-minded; you build structure rather than depend on it Able to hold many parallel workstreams in your head and apply judgment about what needs attention now Excited about the opportunity to be the operational core of a growing luxury brand Why This Role This is a rare opportunity to join a luxury brand at a genuinely formative moment — one runway away from a major collection launch, a retail opening, and a significant inflection in scale. You will have more operational ownership, visibility, and impact here than you would have in years at a larger company. The founders come from finance and tech and will invest in developing your operational instincts. The role offers direct exposure to every function of a luxury brand — from international production to paid media to retail experience — and the opportunity to build the systems that will define how this company operates for years to come. This is a full-time W-2 position based in Austin, Texas, in-office at Moutonière's studio and showroom just off South Congress. Benefits include: Vision insurance Direct collaboration with founders Meaningful operational ownership from day one Opportunity to help build the infrastructure of an emerging luxury house from the ground up #J-18808-Ljbffr Moutonière