Senior Product Manager, Smart Security (12 month Contract)

Join Our Extraordinary Team

We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We're always looking for curious, talented, and passionate people to join our team.

This position is a full-time, 12-month contract covering for a parental leave.

Who You'll Be Joining:

Our hive, headquartered in Toronto, is looking for a Senior Product Manager to help lead the evolution of ecobee's Smart Security business – shaping how our devices and services come together to deliver a seamless, high-value customer experience. Our Smart Security business is building a holistic home monitoring portfolio: doorbells, cameras, sensors, and security services and features (including professional monitoring) that are powered by a scalable platform and ecosystem.

You will bring deep experience in building and shipping hardware products, alongside a strong understanding of how those devices power differentiated service experiences. You'll partner closely with Hardware Engineering, Firmware, Mobile, Backend, Design, Data, and go-to-market teams to define and deliver integrated solutions that drive both customer value and business outcomes – especially across activation, engagement, and subscription growth.

You'll operate as a senior product leader – owning complex, cross-functional problem spaces, setting direction across devices and services, and driving clarity in ambiguous, high-stakes decisions. This role sits at the intersection of physical products and digital experiences, requiring strong systems thinking and the ability to connect technical capabilities to customer and commercial impact.

At ecobee, Product Managers are expected to operate as builders, storytellers, and stewards of the business: we stay deeply connected to customer needs and delivery realities, we clarify and communicate the value of what we're building, and we take ownership for outcomes over the full product lifecycle.

[For Toronto/GTA Candidates only] This role follows a hybrid schedule, with in-office work required on Wednesdays and Thursdays to support collaboration, and flexibility to work remotely for the remainder of the week.

How You'll Make an Impact:

• Own and execute product initiatives focused on service growth and customer experience, including onboarding, conversion, engagement, and retention.
• Contribute to the development of integrated device + service experiences, ensuring hardware capabilities are effectively translated into customer value.
• Partner with cross-functional teams (engineering, design, data, marketing) to deliver product improvements across both digital experiences and device interactions.
• Drive product discovery efforts – conducting customer research, analyzing data, and identifying opportunities to improve the end-to-end user journey.
• Define clear product requirements and success metrics and support delivery from concept through launch and iteration.
• Analyze product performance and customer behavior to identify insights, prioritize opportunities, and inform roadmap decisions.
• Support go-to-market efforts, including feature launches, messaging, and experimentation to improve funnel performance.
• Collaborate closely with device teams to understand constraints and opportunities and help shape cohesive cross-product experiences.
• Bring a strong ownership mindset – proactively identifying problems, proposing solutions, and driving execution.
• Embody ecobee's expectation that PMs are builders, storytellers, and stewards – staying close to delivery, clarifying product value and narrative, and owning end-to-end outcomes across the lifecycle.

What You'll Bring to the Table:

• 4–7+ years of product management experience, with a strong foundation in digital products, services, or growth-focused roles.
• Demonstrated ability (or strong interest) in working across both services and devices, with curiosity to learn hardware-driven product development.
• Proven experience designing, launching, or evolving subscription models, including pricing, packaging, entitlements, migrations, renewals, and lifecycle management.
• Strong cross functional leadership skills, with experience partnering closely with Engineering, Design, Legal, Finance, Data, and Customer Support.
• Demonstrated ability to make trade offs between customer value, revenue, compliance, and operational complexity in subscription or services contexts.
• Strong analytical skills – comfortable using data to inform decisions and measure success.
• Comfortable working in a fast-paced, ambiguous environment with evolving priorities.
• Growth mindset – eager to learn, take on new challenges, and expand scope over time as the business evolves.
• Bonus: Experience working on hardware or device-integrated products (e.g., IoT, consumer electronics, connected devices).

Just so you know: The hired candidate will be required to complete a background check.

What happens after you apply:

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process:

• Round 1: 30-minute phone/video call with a member of our Talent Acquisition team
• Round 2: 45-minute virtual interview with the Hiring Manager to assess background, product experience, and overall fit for the role
• Round 3: 60-minute virtual interview with the Cross Functional team to evaluate technical depth and collaboration skills
• Final: 60-min case study presentation with the leadership team to review strategic thinking, product vision, and problem-solving approach
• Team meet & greet

Canada Applications:

Generac is committed to fair and equitable compensation practices. The salary range for this role, based in Toronto, ON is between $125,000 CAD - $160,000 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, including short-term and long-term incentives.

The Company is committed to improving accessibility for Canadian with disabilities and to ensuring that all our employees and applicants have the support and the tools they need to succeed. We have developed policies relating to human rights, accessibility, and accommodation, and provide all our employees with training on accessibility including under provincial legislation such as the Accessibility for Ontarians with Disabilities Act, 2005, either during orientation and/or on an ongoing basis. If you feel you need accommodation in relation to a disability in the application process or in the future, or have a question or concern about our policies, please reach out to View email address on click.appcast.io

US Applications:

Generac is committed to fair and equitable compensation practices. The salary range for this role based in Boston, MA is $130,000 USD - $170,000 USD and Chicago, IL is $115,000 USD - $155,000 USD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."