Security Systems Technician (Unlicensed)

Under the general direction of the Lockshop Manager, the incumbent maintains, services, and installs door hardware, locks, electronic access control equipment, and closed‑circuit television equipment. The technician also maintains mechanical hardware, repairs and replaces hardware, and cuts keys as needed. The technician completes work orders and preventive maintenance orders as assigned while delivering a high level of customer service. This position is under the IUOE local 877 bargaining agreement. A technician holding a Massachusetts low‑voltage license is compensated at a grade 98 category and a non‑license holder is compensated at the grade 97 category.

RESPONSIBILITIES

• Install, troubleshoot, service, maintain, and repair integrated security system field devices, including card readers, door position switches, magnetic locks, electric strikes, electric lock sets, electronic push‑to‑exit devices, voice video intercom/remote release devices, emergency (panic button) alarms, control panels, and other equipment. Experience with CCURE access control systems is preferred.
• Install, troubleshoot, service, maintain, and repair closed‑circuit camera installations, including conventional analog fixed and PTZ cameras, IP‑based video encoders, and IP‑based fixed and PTZ cameras. Experience with digital video management systems is required.
• Install, troubleshoot, service, maintain, and repair mechanical door hardware such as mortise locks, cylindrical locks, door closers, operators, hinges, and other hardware. Occasionally cut keys and install cores as needed.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Strong customer service and communication skills.
• Ability to work effectively in a team environment.
• Demonstrated strong problem‑solving ability.
• Ability to remain calm in stressful situations and to multitask as needed.
• Reliable and flexible.
• Self‑starter with a high degree of initiative and responsibility to keep systems reliable and operating at minimum cost.
• Ability to arrange things or actions in a certain order or pattern according to a specific rule, procedure, or guideline.
• Must possess sufficient manual dexterity to utilize tools of the trade.
• Ability to communicate, listen, and comprehend information and ideas and work collaboratively with others.

MINIMUM JOB QUALIFICATIONS

• High school diploma or equivalent.
• Vocational/technical training in electrical, security, or computer systems preferred.
• Minimum of three years experience installing and maintaining physical security hardware and systems.
• Ability to obtain a security technician license.
• Must possess a valid driver’s license.
• Must submit to and pass an initial and regular criminal background screening.

SUPERVISORY RESPONSIBILITIES

None.

PATIENT CONTACT

Indirect contact for non‑care‑providing purposes.

PAY

$48.99 – $51.56 per hour (range based on market pay structures and candidate qualifications). For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

EEO STATEMENT

Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.