Community Health Advocate

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Location: Eastgate / Hazel Park Vehicle Required: Vehicle required for this position, mileage reimbursed. Responsibilities Community Health Advocates (CHAs) work one‑on‑one with high‑risk patients to get to know them as people and help them do the things that they think will improve their health. This is an autonomous position which requires a consistent drive for excellence, ability to make appropriate and timely decisions, listen with empathy, and use effective problem‑solving skills. CHAs are responsible for thorough and accurate documentation and working collaboratively within a multidisciplinary care team. Manage a caseload of patients and achieve established benchmarks for patient care. Meet patients in their homes, at hospitals or primary care clinics and conduct open‑ended needs assessments to understand patient goals. Use motivational interviewing to help patients create person‑centered action plans for reaching their health goals. Provide a wide variety of support (including emotional support, referral to community resources, social services, clinical services, etc.) based on CHA discretion and available resources. Make weekly contact (follow‑up calls and/or home visits) with patients. Coordinate and communicate with clinical care teams to provide relevant information about patient goals, clinical emergencies, and concerns, and to obtain medical information needed to inform CHA work. Co‑facilitate a weekly support group for patients, where applicable. Work with other CHAs and staff to create a directory of community resources (food banks, housing assistance programs, childcare resources, etc.). Other duties, as assigned. Qualifications Degree Requirements: High School Diploma required. Long‑time resident of the assigned location with good knowledge of local resources. Comfortable with home visits and outreach. Prior experience as an outreach worker is a plus. Skill Requirements: Exercise good judgment with patients, clinical teams, and other stakeholders. Effectively manage time and tasks, prioritize, and stay organized. Excellent oral and written communication skills. Exceptional active listening skills. Proficient in MS Word and computer data entry. US work authorization. Someone who embodies being “Oaky.” Oaky Values Radiating positive energy. Assuming good intentions. Creating an unmatched patient experience. Driving clinical excellence. Taking ownership and delivering results. Being relentlessly determined. Benefits Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients. Paid vacation, sick time, and 401K match options. Health, vision and dental insurance. Opportunities for leadership development and continuing education stipends. New centers and flexible work environments. Opportunities for high levels of responsibility and rapid advancement. Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Compensation & Hours Weekly Hours: 40 Time Type: Full time Pay Range: $18.50 - $35.29 per hour Pay is based on experience, geography and other factors. #J-18808-Ljbffr Oak Street Health, part of CVS Health