Customer Engagement Coordinator

Job Description

Job Description

CUSTOMER ENGAGEMENT COORDINATOR- ENTRY-LEVEL GRADUATE

Temporary role for our client in Pittsburgh, PA.

Start date will be end of September/early October. This will include 2 weeks of training (Monday - Friday) and a set schedule thereafter, which may include weekends.

POSITION SUMMARY:

The Customer Engagement Coordinator is responsible for representing the brand to customers, store management, and internal and external business partners for the company's family of brands.

RESPONSIBILITIES:

• Use judgment to deescalate and resolve complex Customer issues and requests via phone, email and/or chat
• Build & maintain relationships with 3rd party Call Center. Provide guidance and expectations on pertinent issues
• Provide support and guidance for Store management teams regarding Customer inquiries
• Communicate and provide proactive information concerning Customer-related issues to key business partners
• Create and maintain accurate files
• Maintain a level of professionalism and smart decision making
• Ability to multi-task and prioritize the tasks of the day

EDUCATION and EXPERIENCE

• Bachelor's Degree is strongly preferred (not required)
• Spanish or French is a plus
• Proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, problem-solving, and critical thinking skills
• Excellent verbal and written communication skills
• Self-motivated with the ability to prioritize and remain organized
• Demonstrated ability to work both independently and collaboratively within a team
• Ability to work in a fast-paced and deadline-oriented environment