Customer Service Representative | Fresno CA

Customer Service Rep

For 50 years, MEC Aerial Work Platforms has built a reputation on delivering A Better Solution by bringing operator-first innovations to market. Based in Kerman, Calif., MEC is known for patented and award-winning product designs that set the standard for productivity and performance. From micro scissor lifts to MAX Series boom lifts and carry-deck cranes, MEC is leading the market with a bold and growing product lineup. If you are ready to make an impact at an industry leader, come join Team MEC!

The Customer Service Rep is responsible for managing the process from receiving the order and support as the order moves into production. The role includes working with National Accounts, Sales Representatives and Independent customers regarding pricing, lead time, specifications and providing solutions that align with the company's manufacturing capabilities. You will work closely with internal departments to assist in facilitation of information to process customers' orders accurately and as efficiently as possible.

Key Responsibilities

• Respond to customer and internal department inquiries with urgency and accuracy.
• Process, update orders using CRM tool and run dashboard reports for data analysis.
• Coordinate with sales, service, and planning teams to ensure timely delivery and support.
• Resolve customer issues efficiently and escalate when necessary.
• Support billing inquiries and assist with invoice clarification.
• Follow up with customers to ensure satisfaction and ongoing business relationships.
• Adherent to company policies, safety standards, and procedures

Preferred Skills

• Experience with Manufacturing Sales Process
• Knowledge of CRM and Syspro Systems
• Ability to multi-task and prioritize projects.
• Excellent strategic and analytical decision making in stressful situations.
• Bilingual (English/Spanish) is a plus.

Physical Requirements

• Ability to sit or stand for extended periods.
• May require time in a shop or yard environment.

Work Environment

• Office setting with frequent interaction with field operations and customers
• Fast-paced, collaborative environment supporting equipment rental and service operations.