Area General Manager

Job Description

Job Description

Lead Exceptional Resorts. Inspire Teams. Elevate Experiences.

Vacatia is redefining the vacation ownership experience — combining hospitality, innovation, and operational excellence to create memorable stays for owners and guests across premier resort destinations. We are seeking a dynamic and strategic Area General Manager to oversee a portfolio of resort properties and lead high-performing teams focused on service excellence, operational performance, and owner satisfaction.

This is an exciting opportunity for a hospitality leader who thrives in a fast-paced, multi-property environment and enjoys building strong teams, partnering with HOA Boards, and driving meaningful operational results.

If you are a visible, hands-on leader with strong business acumen and a passion for hospitality, we’d love to meet you.

What You’ll Do

Lead Multi-Property Resort Operations

• Provide strategic leadership and operational oversight for multiple resort properties within your region.
• Coach, mentor, and support on-site General Managers and department leaders to drive performance and accountability.
• Ensure consistency in service standards, operational execution, cleanliness, maintenance, and guest experience across all properties.
• Partner with corporate teams including Operations, Finance, HR, IT, Marketing, and Risk Management to support property success.

Drive Guest & Owner Satisfaction

• Champion a hospitality-first culture focused on exceptional owner and guest experiences.
• Improve guest satisfaction scores, online reputation metrics, and RCI performance results.
• Resolve escalated guest and owner concerns with professionalism, urgency, and sound judgment.
• Support owner engagement initiatives, events, and communication strategies that foster loyalty and community.

Deliver Strong Financial Performance

• Oversee budgets, forecasting, labor management, and operational performance across assigned properties.
• Analyze financial results and operational KPIs to identify opportunities for efficiency, cost savings, and revenue growth.
• Partner on capital projects, renovations, reserve planning, and asset improvement initiatives.

Partner with HOA Boards & Ownership Groups

• Build trusted relationships with HOA Boards through transparency, communication, and operational partnership.
• Lead Board presentations, operational updates, and strategic discussions.
• Navigate complex stakeholder relationships with professionalism, diplomacy, and confidence.

Develop High-Performing Teams

• Foster a culture of accountability, collaboration, and service excellence.
• Support leadership development, succession planning, and employee engagement initiatives.
• Drive consistency in training, onboarding, and operational best practices across properties.

What We’re Looking For

• 7+ years of progressive hospitality leadership experience, including multi-property or complex resort operations.
• Experience within timeshare, vacation ownership, HOA-managed resorts, or hospitality management environments strongly preferred.
• Strong financial acumen with experience managing budgets, forecasting, labor, and operational performance metrics.
• Proven ability to lead and inspire diverse teams across multiple locations.
• Exceptional communication and relationship-building skills with owners, guests, HOA Boards, and corporate partners.
• Strong problem-solving, conflict resolution, and change management capabilities.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Willingness to travel regularly between assigned properties

Why Join Vacatia?

At Vacatia, we’re building something different — a hospitality company focused on innovation, operational excellence, and creating unforgettable vacation experiences. You’ll join a collaborative and growing organization where your leadership will directly influence resort performance, team culture, and the owner experience across multiple destinations.

This is more than a property leadership role — it’s an opportunity to shape operations, develop teams, and make a lasting impact within a growing hospitality organization.

Ready to lead the future of resort hospitality? Apply today.