Inpatient Service Specialist

Job Overview The Inpatient Service Specialist (ISS) provides administrative and high-level customer service support to patients, families and internal team members. The ISS facilitates the Patient‑Family Experience in the inpatient units at the main campus. Additional duties may include greeting and directing patients and families to various locations; collecting information from patients/families and entering it into a medical records system; answering and routing telephone inquiries; interacting with patients and families to determine and best meet their needs; and copying, scanning and/or filing various documents. This position's home base is the Cardiac Progressive Care unit with float coverage to the Cardiac Intensive Care Unit. Department The Heart Institute Position Status Full-time, eligible for benefits Shift Three 12‑hour day shifts, 6:45am‑7:15pm. Every third weekend (exact scheduled weekend provided when hired). Spring/Winter holiday requirement (two holidays per year). Salary Information Pay is dependent on applicant's relevant experience. Hourly Range: $18.26 to $27.40 Duties & Responsibilities Facilitates family and patient orientation to the unit/clinic, inclusive of all patient and family amenities (videos, kitchen, lounge, phones, data ports, and etc.). Conducts patient and family rounding to ensure patient/family comfort level and to provide excellent customer service. Provides general support for administrative functions and processes that support a department and its team members. Arranges and schedules meetings, including conference calls and seminars. Creates and maintains files and/or filing systems. Provides high‑level customer service support and assistance to patients, families, physicians and internal team members. Performs reception duties utilizing various systems including telephone, fax machine, mail services, and email and copy services. Performs data entry functions, including patient demographic information and patient updates in a medical records system. Performs responsibilities related to creating patient identification cards, including photographing patients. Supports patient safety by adhering to all infection control policies and safety guidelines. Utilizes and remains up to date with department office operations and established policies and procedures. Minimum Qualifications Degrees High School Diploma or equivalent. Experience One year of administrative/clerical experience in a customer service environment. Equivalency A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis. Benefits Information Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403(b) employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career. As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April. Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year. EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non‑job‑related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained. Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information. #J-18808-Ljbffr Children's Hospital Colorado