Medical Assistant, Senior

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UPMC Post Acute - Senior Care Services

At UPMC, we are committed to providing Life Changing Medicine through compassionate, patient-centered care. UPMC Post Acute - Senior Care Services is seeking a Medical Assistant Senior to join our dedicated team in Hanover, PA.

This position is primarily based at 3130 Grandview Road, Hanover, PA, with occasional coverage opportunities at UPMC Senior Care - Homewood (Hanover) and UPMC Senior Care - Cross Keys Village (New Oxford).

As a Medical Assistant Senior, you will play a key role in supporting providers and caring for our senior patient population. This position is ideal for a compassionate, patient-focused professional who enjoys working collaboratively in a fast-paced outpatient setting while delivering exceptional service and care.

What You'll Do:

• Room patients and prepare them for provider visits

• Obtain and document vital signs, medical histories, and other clinical information

• Support and coordinate Medicare Wellness Visits

• Assist providers with patient care and clinical workflows

• Answer patient phone calls and respond to portal messages

• Manage patient communications and help coordinate follow-up care

• Maintain accurate documentation within the electronic medical record

• Promote a positive patient experience through compassionate, professional service

• Support UPMC's commitment to quality, safety, and service excellence

Schedule:

• Monday through Friday

• 8:00 a.m. - 4:30 p.m.

• No weekends or holidays

Why UPMC Post Acute - Senior Care Services?

• Monday-Friday schedule with no weekends or holidays

• Opportunity to work closely with providers serving the senior population

• Collaborative and supportive team environment

• Meaningful work that impacts the health and well-being of older adults

• Opportunities for professional growth within UPMC

Join a team dedicated to providing exceptional care and support to our senior patients while making a difference in the communities we serve.

Responsibilities:

• Accompany patients to exam/procedure room.

• Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.

• Collect patient information/history, taking vitals, performing screenings per provider guidelines.

• Relay instructions to patients/families.

• Portability and Accountability Act (HIPAA) and other state and federal regulations.

• Obtain lab/x-ray reports, hospital notes, referral information, etc.

• Complete forms/requisitions as needed.

• Prepare and managing charts to ensure information completed and filed appropriately.

• Schedule appointments.

• Verify insurance coverage and patient demographics.

• Prepare patient rooms, set up instruments and equipment according to department protocol.

• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.

• Manage inventory of supplies; restocking exam/procedure rooms.

• Check schedules and organizing patient flow.

• Answering calls and providing pertinent information including patient education as directed.

• Perform clinic procedures according to policy and procedure.

• Assist physicians with procedures.

• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health).

• Maintain strict confidentiality related to medical records and other data.

• Comply with all UPMC Health System policies and procedures.

• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

• Other front office responsibilities, as required.

• Performs in accordance with system-wide competencies/behaviors.

Performs other duties as assigned.

Medical Assistant, Senior

• High school diploma or equivalent is required.

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)

• OR at least 1 year of patient care experience required.

• Must be responsible and demonstrate proficiency in three practice category specific tasks.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Applicants will be placed in the appropriate job title and salary from the Medical Assistant Career Ladder, based on their individual experience and education.

Licensure, Certifications, and Clearances:

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran