Medical Assistant

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UPMC Heart & Vascular Institute

At UPMC, we are committed to providing Life Changing Medicine through compassionate, patient-centered care. UPMC Heart and Vascular Institute is seeking a Medical Assistant to join our team in a busy and fast-paced cardiology and vascular office.

This role offers the opportunity to work in a collaborative team environment supporting both clinical and front office functions. The ideal candidate is adaptable, team-oriented, and willing to take initiative while delivering an exceptional patient experience.

Medical Assistant experience is preferred; however, we are willing to train the right candidate.

What You'll Do:

• Room patients and assist providers with clinical workflows

• Support front office operations including patient check-in and check-out

• Perform additional tasks such as chart preparation, returning patient phone calls, and communicating results

• Assist with maintaining efficient clinic flow and supporting team needs throughout the day

Schedule:

• Monday through Friday, shifts scheduled between 7:30 AM - 5:00 PM

• Core office hours: 8:00 AM - 4:30 PM

• Rotating late shift until 7:00 PM approximately once per month (10:30 AM - 7:00 PM)

• No weekends, holidays, or on-call requirements

• Schedule flexibility required based on department needs

Location & Travel:

• Primary location: 310 Stock Street, Hanover, PA 17331

• Occasional travel to additional sites including South Hanover, Gettysburg, and York

• Reliable transportation required

Why Join This Team:

• No weekends or holidays

• Supportive, team-oriented work environment

• Opportunity to gain experience in both clinical and front office responsibilities

• Training provided for the right candidate

Salary will range from $19.00-$29.15

Responsibilities:

• Guides workflow and/or assigns tasks to other clinical staff.

• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.

• Serve as the department super user for Epic Care.

• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.

• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.

• Must be responsible and demonstrate proficiency in all practice category specific tasks.

• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.

• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.

• Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.

• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.

• Answering calls and providing pertinent information including patient education as directed.

• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.

• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

• Performs other duties as assigned.

Medical Assistant:

• High school diploma or equivalent is required.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities

Medical Assistant, Senior

• High school diploma or equivalent is required.

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)

• OR at least 1 year of patient care experience required.

• Must be responsible and demonstrate proficiency in three practice category specific tasks.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Applicants will be placed in the appropriate job title and salary from the Medical Assistant Career Ladder, based on their individual experience and education.

Licensure, Certifications, and Clearances:

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran