Production Planner/Master Scheduler 2

Location: Phoenix, AZ Employment Type: Contract Compensation: $31.07 / hour About the Opportunity Join a dynamic operations team where you'll balance production scheduling with customer service excellence. In this hybrid role, you'll manage material planning, coordinate production schedules, and serve as a key point of contact for customers—ensuring timely fulfillment and high-quality service. Why You'll Love Working Here Hybrid-flex role with exposure to both operations and customer-facing functions Opportunity to collaborate across supply chain, engineering, and customer teams Fast-paced environment with real-time problem-solving and impactful decisions Develop both technical scheduling and customer relationship management skills What You'll Do Plan, schedule, and monitor production activities across the full manufacturing cycle Coordinate material availability and manage master schedules to meet production requirements Respond to urgent customer requests, including machine-down scenarios, within required SLAs Manage order flow using ERP systems and ensure timely delivery updates Customer Service Responsibilities Interact with customers via phone, email, chat, and other platforms to resolve pre- and post-sales inquiries Process returns (RMA), exchanges, and service requests, maintaining accurate documentation Track and report status of orders, returns, repairs, and delivery schedules Monitor spare orders and support machine-down scenarios with rapid response times (under 2 hours) Collaborate with internal teams to expedite shipments and resolve delays Maintain and update databases for inventory, returns, and customer accounts Reconcile consignment payments and invoices using Excel Investigate root causes of service issues and implement corrective actions Job Requirements What You'll Bring 2+ years of experience in customer service, order management, or supply chain operations 1+ year of experience using SAP or similar ERP systems for order management 1+ year of experience in call center or customer-facing roles handling high-volume inquiries What Sets You Apart Experience working in high-urgency environments (machine-down or critical supply scenarios) Proven ability to meet service-level agreements (SLA) for response and resolution times Strong problem-solving skills with ability to identify root causes and implement solutions Advanced Excel skills for data tracking, reconciliation, and reporting Ability to multitask, prioritize, and communicate effectively in fast-paced environments Additional Information Hybrid role with required schedule structure: Required to work Friday-Monday and all company holidays First 60-90 days: Onsite Saturday-Monday with CSR team; Fridays remote After 90 days: Transition to Escalations team with onsite requirement on Tuesdays Shift change after 90 days to Tuesday-Saturday, 7:00 AM-4:00 PM PST Upon offer of employment, the individual will be subject to a background check Overtime may be required based on business needs Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Equal Opportunity Employer Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. #J-18808-Ljbffr Acara Solutions, Inc.