Hotel Front Office Manager

Hotel Front Office ManagerJoin our team, a 2026 USA Today Top Workplace Winner! Now hiring a Hotel Front Office Manager at The Trade Hotel Milwaukee.Why You'll Love Working with UsThe Trade Hotel Milwaukee is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.How You'll Make An ImpactOur friendly Hotel Front Office Manager is committed to leading a front desk team to ensure that guests are met with courteous and attentive service throughout their stay.Guest ExperienceProvide exceptional guest service while setting high service standards for the front desk team to followMaintain regular contact with in-house guests and community clients to foster loyalty and satisfactionOperational ExcellenceUphold service quality by investigating guest concerns, initiating corrective action, and conducting periodic room inspectionsSupervise front desk team, including hiring, training, scheduling, and performance managementInstills strong customer service skills with front desk team by modeling and reinforcing excellent guest interactions and communication standardsFinancial & Front Office AdministrationAssist with accounting functions including billing, reporting, and financial reconciliationMonitor and support procedures related to inventory, key control, and monetary handlingWhat does success look like in this role?Two or more years of supervisory experienceTwo or more years of general hotel operations experienceStrong customer service skills to include problem-solving and complaint resolutionStrong interpersonal, relationship building and communication skillsStrong attention to detail and organizedAbility to work effectively and efficiently in a fast-paced settingWhat Will You Get At NCG Hospitality?We take great pride in the inclusive environment we've created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of The Trade Hotel Milwaukee.Career DevelopmentPersonalized career pathing and skill developmentLeadership and mentorship programsEducational and certification reimbursementTeam Member PerksWorldwide hotel discounts and free stays at NCG Hospitality managed hotelsCatch of the Day – earn bonuses for going above and beyond to support team and guestsEveryone Sells – earn cash for bringing in business to our propertiesPaid Volunteer hours – Earn money for community serviceHealth & Wellness BenefitsMedical, dental, and vision plansPaid sick time and Paid Time OffVirtual telehealth access and employee assistance resourcesMonthly health and fitness reimbursement programsFinancial SupportSame-day pay optionsReferral bonus – earn cash for bringing great team members401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%Health Savings AccountStructured bonus programReady To Grow With Us?Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer.