Scheduler - Fresno

Scheduler - Fresno

Families Serving Families is more than a slogan—it's how we care for our patients, support our communities, and invest in our team members. We are seeking a highly organized and customer-focused Scheduler to join our Fresno team.

In this critical role, you will coordinate patient visits, support our clinical staff, and help ensure patients receive timely, efficient care throughout the communities we serve. As a key member of our operations team, you'll play an important role in creating a positive experience for patients, clinicians, and referral partners alike.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping operations running smoothly, we'd love to meet you.

Position Summary

Responsible for the effective and efficient scheduling of clinician visits to patient homes while supporting optimal patient care, clinician productivity, and operational excellence. This role serves as a central point of coordination between patients, clinicians, and agency leadership to ensure visit schedules are accurate, timely, and responsive to patient needs.

Responsibilities

• Utilize Homecare Homebase (HCHB) to create and maintain clinician schedules
• Coordinate patient visits based on clinician availability, geography, and patient needs
• Communicate scheduling updates and changes to clinicians, patients, and leadership
• Monitor schedules to support productivity, visit utilization, and timely patient care
• Provide administrative support including word processing, correspondence, filing, and document management
• Answer incoming calls and respond professionally to inquiries
• Take accurate and concise messages and route communications appropriately
• Compile information and prepare reports using agency systems and records
• Maintain confidentiality and compliance with agency policies and healthcare regulations
• Collaborate with clinical and operational teams to support daily workflow needs

Qualifications

• Minimum of one (1) year of administrative experience in a professional office environment preferred
• Previous home health scheduling experience strongly preferred
• Experience with Homecare Homebase (HCHB PointCare) preferred
• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and computer-based scheduling systems
• Ability to work collaboratively within a team-oriented culture

Benefits

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Coverage
• Paid Time Off and Paid Holidays
• Continuing Education and Tuition Assistance
• Employee Referral Bonus Program
• Supportive Team Environment
• Opportunities for Professional Growth and Advancement

Focus Home Health is dedicated to delivering compassionate, patient-centered care that helps individuals achieve their highest level of independence in the comfort of their own homes. Through clinical excellence, teamwork, and meaningful relationships, we strive to create exceptional experiences for our patients, families, referral partners, and employees.

At Focus Home Health, Families Serving Families is more than a slogan—it's the foundation of everything we do.

We are proud to be an Equal Opportunity Employer and are committed to fair and equitable compensation practices. Compensation is determined based on a variety of factors, including experience, qualifications, and skills.

Work schedule: Day shift

Benefits: Flexible schedule, paid time off, health insurance, dental insurance, vision insurance, life insurance, disability insurance, referral program, employee discount, paid training, mileage reimbursement