Food runner

Service Assistant

The Company: Conjured from the rich imagination of hospitality visionary Brent Bolthouse, The bungalow radiates the relaxed charm of another era and marks The Bungalow brands second location in Southern California. We are a cocktail lounge/bar with a 70's California house party theme. We play beachy, mellow feel good music in the 70's & 80's genre. We have a DJ Thursday-Sunday, starting at 9:45pm, and Saturday & Sunday starting at 3pm. We are open 7 days a week, with last call at 1:30 and, closing at 2AM. We pride ourselves on being a destination full of amazing specialty cocktails, entertainment, and a welcoming team! As a service assistant you are the face of The Bungalow, and your most important job is to ensure we greet and take care of all our guest!

Our Vision: To incorporate all of the favorite charms of the Santa Monica location, while paying homage to Huntington Beach's 'Surf City' history and community. The venue's rustic and vintage interior designs, expansive ocean views and uniquely curated spaces will be complemented by The Bungalow's refreshing menu of signature cocktails and exclusive bites from culinary partner Bear Flag Fish Co.

Scope of Position: The Bungalow Food runner will assist in ensuring the proper delivery of the food from the kitchen to the table, checking up on quality and maintaining impeccable standards of hygiene in the area. The food runner will also assist the server assistant with table maintenance.

Organizational Structure: The food runner reports directly to the General Manager-AGM, Managers

Goals and Objectives for Service Assistant Job description: To have a better understanding of all areas of responsibilities for the server position, revisit and re-train on specific job duties/systems in place, and to create a consistent, thriving, and overall productive environment for the business, in which we can all implement and execute.

Duties and Supporting Responsibilities:

• Be prepared to work weekends, late nights, and holidays
• Complete all daily and weekly side work cleaning duties
• Assist in all set up and break down of the venue
• Ensure that your work area is clean and organized at the start of the shift
• Maintain the cleanliness of the venue, both front of house and back of house areas, at all times
• Approach and interact with guests with a smile and friendly demeanor. Respond to all guest questions. Provide assistance, direction, and information as requested when working in public areas
• Be available on channel 4 at all times ready to take a request from colleagues immediately
• Be constantly available to promptly deliver food to guests. Prior to delivering food orders, it is the responsibility of the Service Assistant to ensure that all food orders are accurate and correct with ingredients, garnishes, and condiments
• Assist servers in preparing and delivering bottle service orders to tables
• Constantly carry a silver bucket through the venue prepared to collect used glassware, plates, and debris from tables
• Abide by all state, federal, and corporate liquor and food regulations pertaining to serving and handling food and alcohol (LEAD, TIPs, RBS, and Food Handlers)
• Attend all required meetings and daily pre shifts
• Have a positive influence on the team by constantly maintaining a positive and gossip free work environment
• Maintain a level of energy to respond urgently to staff, guest, and venue requests
• Be willing to go the extra mile and take pride in the work you do.

Customer Focus: The colleague is genuinely pleasant, positive and helpful to both guests and colleagues

• Confident, helpful and genuine with internal and external customers
• Anticipates guests' needs and is sensitive to people from all cultures
• Is conscientious and always attentive to detail
• Goes the extra mile
• Has a natural, warm smile and a friendly and passionate approach
• Serves guests with a sense of modesty and humility

Team Player: The colleague co-operates and works well with others

• Understands the service-profit chain concept (e.g. happy colleagues ð happy guests ð profit)
• Demonstrates co-operation within the team and with other departments
• Listens carefully and works well with other colleagues
• Uses resources efficiently
• Has a positive influence on others in the team and clearly enjoys working with people
• Is sensitive to cultural differences and diversity
• Delivers their Best: The colleague is hard working and efficient

• Has energy and a sense of urgency for her work
• Delivers on all expected standards
• Language and communication skills meet the needs of the role
• Open to feedback and self-development
• Resourceful, makes things happen and looks for ways to work 'smarter' not harder/more efficiently
• Always look their best and displays appropriate body language and eye contact
• Trustworthy and Responsible: The colleague is trustworthy, responsible, demonstrates our culture's values and philosophy and works in a safe manner

• Excellent records in attendance and punctuality
• Demonstrates a high level of personal integrity, honesty and trust
• Always works ethically, aligned with The Bungalow Principles
• Manages own responsibilities and accountability, delivers what is promised
• Is reliable and demonstrates the ability to work without supervision, as required
• Demonstrates knowledge of The Bungalow's Safe & Sound standards and assumes the relevant responsibilities to ensure the safety of self, colleagues and guests
• Demonstrates understanding of our environmental responsibilities and ensures that resources are used wisely in the areas in which she works
• Composure: The colleague can handle the pressure and remains calm at all times

• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Emotionally stable and mature
• Able to solve everyday problems in a calm manner
• Responds with enthusiasm when under pressure or in challenging circumstances

Being commited: The colleague represents the Bungalow brand well and is a true 'Fan'

• Displays an understanding of quality and consistently delivers to ensure we receive a 90% or higher on our Shopper Reports
• Encourages guests to return through her daily behaviors and actions
• Is committed to her job, as well as the Bungalow brand
• Represents the brand in a professional manner and displays brand loyalty – a true brand ambassador
• Requirements

• 2-3 years' previous experience as a busser in a restaurant setting. Some experience in a nightlife setting a plus
• Must have excellent communication skills both written and verbal in the English language
• Ability to work a flexible schedule which includes am, pm, weekends and holidays
• Must have the upmost professional standards
• Maintain proper grooming standards, appearance and friendly demeanor
• Ability to handle multiple guest requests and work under a high paced environment
• Must be 21 years or older.
• Must be able to lift 45 pounds
• Must be able to work on your feet, standing up for an 8 hours shift.
• Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.