Housekeeper

Resort HousekeeperThis is an umbrella position encompassing multiple housekeeping opportunities across the resort, including:Room AttendantHousepersonTurndown AttendantPublic Area AttendantSpecific assignments will be determined based on experience, strengths, and the operational needs of the resort.Position Summary:As a Resort Housekeeper at Nemacolin, you will play an essential role in creating an exceptional guest experience through the highest standards of cleanliness, presentation, and attention to detail. Every interaction with a guest and every space you touch contributes to the feeling of comfort, care, and personalized service that defines a luxury resort experience.Whether preparing a guestroom for arrival, providing thoughtful evening turndown service, maintaining pristine public spaces, or supporting the housekeeping team behind the scenes, you will be part of a team dedicated to delivering an elevated level of hospitality.Essential Functions:Guestroom & Housekeeping ServicesClean and prepare guest accommodations according to established luxury service and cleanliness standards.Make beds, change linens, replenish amenities, dust, vacuum, mop, sanitize, and maintain guestrooms and assigned areas.Complete detailed inspections of assigned spaces to ensure they are guest-ready and presented to resort standards.Provide turndown service, including evening preparation of guestrooms and thoughtful placement of amenities and special touches.Respond appropriately to guest requests and communicate guest needs to the appropriate department.Handle guest belongings and personal items with discretion, care, and respect.Identify and report maintenance concerns, damaged items, lost and found, and other conditions requiring attention.Public Areas & Resort PresentationMaintain cleanliness and presentation of public spaces, including lobbies, corridors, restrooms, recreational areas, and other guest-facing environments.Routinely inspect assigned areas and address cleanliness needs proactively.Ensure public spaces remain polished, inviting, and consistent with luxury resort standards throughout the day.Assist with special cleaning projects, seasonal preparations, deep-cleaning assignments, and other housekeeping needs.Housekeeping SupportTransport linens, towels, amenities, cleaning supplies, and other materials throughout the property.Stock and maintain housekeeping closets, carts, storage areas, and workspaces.Collect and transport soiled linens and refuse according to established procedures.Support room attendants and other housekeeping colleagues with the timely completion of daily assignments.Maintain equipment and supplies in a clean, organized, and serviceable condition.Follow all safety, sanitation, chemical-handling, and workplace procedures.Luxury Hospitality & Guest ExperienceDemonstrate genuine care and professionalism in every guest interaction.Protect guest privacy and maintain confidentiality at all times.Anticipate guest needs and take ownership of opportunities to enhance the guest experience.Maintain a polished, professional appearance and demeanor while working throughout the resort.Communicate effectively with Housekeeping leadership and other resort departments to ensure seamless service.Represent the resort's commitment to exceptional hospitality in every task, regardless of whether the work is guest-facing or behind the scenes.Knowledge, Skills and Abilities Necessary:Previous housekeeping, hospitality, hotel, resort, custodial, or customer service experience is preferred but not requiredA strong work ethic and willingness to take ownership of assigned responsibilitiesExceptional attention to detail and pride in maintaining a clean, polished environmentAbility to work efficiently while maintaining high standards of qualityProfessional, courteous, and service-oriented approachAbility to work independently while contributing effectively as part of a teamAbility to maintain discretion when working in guest accommodations and private areasFlexibility to work varying schedules, including weekends, holidays, early mornings, evenings, and peak resort periodsAdditional Requirements:High school diploma or equivalentMust have reliable transportationMust be able to read, write, and speak English fluentlyStrong communication and interpersonal skillsAbility to perform the physical requirements of the position, including standing and walking for extended periods, bending, stooping, reaching, pushing, pulling, lifting, and carrying housekeeping supplies and equipmentCurrent Opportunities Include:Because this requisition supports multiple housekeeping positions, opportunities may include:Room Attendant Prepare and maintain guestrooms and suites to exceptional standards of cleanliness, comfort, and presentation.Houseperson Provide essential operational support to the housekeeping team through linen delivery, supply replenishment, refuse removal, and guestroom and departmental support.Turndown Attendant Prepare guestrooms for the evening with meticulous attention to detail and personalized touches that enhance the guest's overnight experience.Public Area Attendant Maintain the cleanliness, appearance, and presentation of the resort's guest-facing public spaces throughout the day.At Nemacolin, housekeeping is about far more than cleaning. It is about creating an environment where guests feel completely cared for from the moment they arrive until the moment they depart.The smallest details can make the greatest impression—from a perfectly prepared guestroom to a spotless public space or a thoughtfully completed turndown. As a Resort Housekeeper, you will help create the exceptional environment and seamless experience our guests expect.Begin a Meaningful Career at NemacolinAt Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.Growth & DevelopmentPaid training and structured onboardingHands-on learning and cross-department opportunitiesClear pathways for advancement and internal promotionRecognition through individual and team honorsBenefits & Everyday PerksCompetitive hourly wages and attractive 401(k) programMedical, dental, and vision coverage for eligible associatesPaid time off and holiday compensationDiscounted associate meals and uniform servicesSavings across resort dining, retail, spa, and activitiesExclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate communityA role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.About NemacolinA private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.