BDC Service Agent Call Center Ocean Cadillac!

BDC Service Agent - Ocean Cadillac!

Murgado Automotive Group one of Americas most exciting automotive groups is growing our vibrant Business Development Center the heartbeat of our dealership group and a core revenue and loyalty driver!

We are looking for friendly and professional communicators to join our BDC Call Center who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery.

Growth Opportunities Available
Are you a customer-focused driven individual looking for a new career journey Join our Business Development Center and help clients enjoy an exceptional service experience . We promote from within so the sky is the limit!

What Youll Do:

• Handle inbound and outbound calls to assist customers with service inquiries
• Follow up on leads and schedule service visits
• Provide excellent customer service to ensure satisfaction and build loyalty
• Maintain and update customer information in our CRM system
• Collaborate with service and marketing teams to meet client needs

What Were Looking For:

• A friendly and professional communicator who thrives in a fast-paced environment
• Comfortable making 100 outbound calls and working with a team
• Organized detail-oriented and able to manage multiple tasks effectively
• Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)
• Bilingual in English and Spanish is a bonus!

What We Offer:

• Great Pay: up to $20/hour commission
• 401(k) Plan with company match
• Paid time off
• Career growth and development opportunities within the Murgado Automotive Group
• Employee discounts on vehicles parts and services
• Supportive and collaborative team environment

If youre ready to take the next step in your career and thrive in a luxury automotive setting wed love to hear from you!

Job Type: Full-time
Pay: Up to $20.00 per hour Commission
Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Work Location: In person Miami FL 33162

$17 - $20 an hour

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity color religion national origin gender sexual orientation/transgender status age disability martial/parental status citizenship status military status political affiliation and/or beliefs pregnancy order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Unclear Seniority