Customer Services Representative - Intake and Eligibility

Customer Services Representative - Intake and Eligibility Customer Services Representative - Intake and Eligibility 1 week ago Be among the first 25 applicants Overview: Under the guidance of the Unit Supervisor, this role is responsible for assessing callers’ needs, guiding them through the Medicaid eligibility process, and ensuring timely and supportive service. Key Responsibilities: Conduct intake, screening, and eligibility checks for Medicaid-related services. Assist callers with Medicaid applications, including collecting forms and necessary documents. Coordinate with the Department of Children and Families (DCF) and CARES teams to ensure smooth application processing. Track application progress, update records, and provide support throughout the process. Participate in outreach to increase awareness of Medicaid services and resources. Requirements: Bachelor’s or Associate’s degree in human services or related field with 2+ years of experience (or high school diploma/GED with 4+ years of relevant experience). Strong communication skills, attention to detail, and the ability to handle sensitive situations. Proficiency in Microsoft Office and ability to type 45+ WPM. Bilingual (English/Spanish) Require. MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at View email address on click.appcast.io Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at MOHR Talent by 2x Get notified about new Customer Service Representative jobs in Miami, FL . Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy Miami, FL $48,000.00-$70,000.00 3 weeks ago Customer Service Representative - State Farm Agent Team Member Automobile Call Center/Receptionist Coordinator Customer Service Representative (UHealth Wellness Center) Customer Service Representative - State Farm Agent Team Member Hollywood, FL $35,000.00-$60,000.00 5 months ago Miami, FL $54,000.00-$60,000.00 1 week ago Customer Service Representative - State Farm Agent Team Member Miami, FL $40,000.00-$60,000.00 1 month ago Customer Service Representative - Miami International Airport Customer Service Representative - State Farm Agent Team Member Plantation, FL $40,000.00-$50,000.00 5 months ago Miami, FL $59,500.00-$110,500.00 1 week ago Guest Relations Agent (Front Desk Agent) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr MOHR Talent