Sales Assistant-SoHo Flagship

Position Sales Assistant Reports To General Manager/Store Manager/Assistant Manager/Supervisors Overview As a Sales Assistant you will support the sales team and front of house operational functions. Front of house functions include, but are not limited to, greeting customers, maintaining salesfloor standards, answering phones, and assisting sales team with client interactions. Your role is to support the goal of providing a best-in-class customer service experience. Core Competencies Personal and Interpersonal Skills Authentic

Composure

Customer Focus

Ethics and Values

Integrity and Trust

Interpersonal Savvy

Listening

Peer Relationships

Relationship with Manager/Mentor

Self-Knowledge

Energy and Drive Drive for Results Strategic Skills

Solution Oriented Operating Skills

Time Management

Key Roles and Responsibilities Customer and Brand Experience Partner with Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.

Support a best-in-class level of customer service through extensive product knowledge and operational ownership

Partner with the sales team to provide exemplary customer service

Assist with floor sets, window changes and other merchandising expectations as needed

Assist with POS, customer repairs, dry-cleaning, and alterations processes

Maintain a one company/one experience perspective in all customer service interactions

Understand and exemplify the rag and bone brand philosophy and lifestyle

Emulate the brand aesthetic and embody and strong sense of fashion

Maintain Operational Excellence Policy and Procedure

Maintain a knowledge and understanding of all Policy and Procedure

IT Systems

Have proper understanding of BOH/FOH IT systems

Accurately process Point of Sale transactions

Assist with PR requests, consignment and stylist’s pulls

Assist with client services i.e. quality guaranteed, order status, alterations, messenger

Follow loss prevention procedures

Personal Excellence Consistently act within the core values of rag and bone

Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team

Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Identify opportunities to support the team in delivering best in class customer service

Ability to receive feedback from management and peers

Experience/Capabilities Previous experience in retail stock, logistics, and/or customer service preferred

Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend

Availability to work per the needs of the business