911 Dispatcher/Telecommunicator

Job TitleJob SummaryResponsible for the proficient operation of the communication and dispatch functions of the shift. Duties include those of the call taker as well as all radio positions. This employee reports directly to the assigned Shift Communications Supervisor of PSCC.Major Essential DutiesAnswers 911 and 7 digit non-emergency phone lines in a timely and courteous fashionEnters information received into the Computer Aided Dispatch system in a timely, accurate, and complete fashionHandles radio communicationsDispatches appropriate personnel via radio, or other approved method, any and all calls and requests in a timely, accurate and courteous fashionResponsible to complete requests for information and contacts as requested by public safety agencies operating in the field, including but not limited to phone calls, and other information systems including LINK, NCIC, E-Warrant System, and paging systemProvides accounting for activities of all public safety personnel and equipment as reported to PSCC via radio and telephone by entry into the CAD systemResponsible for carrying out all policies, general orders and directives for the Communications Section.Handles all communications assigned to their respective position and assists other telecommunicators as part of the team. Maintains situational awareness within the Center via passing of voice and written data to and from other operators within the Center. Must be able to multi-task while listening to both traffic on the station and dialog within the room.Operate LINK, NCIC, AVIS, DLIC, NLETS, Criminal History III and other computer system inquiries as requested by Law Enforcement member agencies as regulated by applicable Federal, State, and local rules, regulations, statues, ordinances, policies, and operating procedures.Assists in development of all Standard Operating Procedures for dispatch.Trained and complies with all Federal, State, and PSCC rules, regulations, standard operating procedures, general orders, and directives for the Communication Section.Enters and process warrants and protections orders.Other duties as assigned.Supervisory ResponsibilitiesIn the absence of Shift Supervisor may be appointed as Acting Shift Supervisor to perform and carry out their duties.RelationshipsOperators work in close relationship with Shift Supervisors keeping them apprised of daily operations. This position is closely monitored and supervised.RequirementsQualificationsGraduate of standard high school, or equivalent supplemented with some experience in computers and customer service. Any combination of experience and training which provides the desired knowledge, skills and abilities required.Language SkillsAbility to communicate effectively in English both orally and in writingAbility to create shift reportsAbility to assist in the development of all standard operating procedures in dispatchMathematical SkillsAble to multiply, divide, add and subtractDemonstrate the ability to read mapsReasoning SkillsAbility to solve practical problemsAbility to be patient and objectiveProblem solving and resolutionCertificates, Licenses, RegistrationsState Telecommunicator Certification(TIPS)Criminal Justice Information System Certification(CJIS)Appropriate National Incident Management Certifications (NIMS)Emergency Medical Dispatch (EMD)Other Knowledge and/or SkillsHave knowledge of the operation of a copy machine, computer, fax machine and other related office equipment.Ability to keep accurate recordsStrong file organization skillsAbility to work under close supervisionPhysical DemandsWhile performing job duties, the employee could reasonably be expected to sit, stand or walk and hear, reach with hands and arms, use hands to type, handle paper and file. Must be able to lift or move up to 20 poundsVision requirements include close, distance, color and peripheral vision, depth perception and the ability to adjust focusMust be able to pass an audiogram test for hearingMust be able to file, bend and stoop at file cabinets and lift ledgers as neededWork EnvironmentThe work environment is considered a standard office environment. It has a noise level that is Low to Moderate.CommentsAn employee in this job must display the following:Positive and Professional AttitudeBe a team-playerMust be able to take instructionMust be dependableAdherence to the applicable provisions of the Department Rules and Regulations, the Boone County Administrative Code, the Kentucky Revised Statutes, and any other procedures, rules, regulations, and polices set forth by appropriate authoritiesMust have personal integrity and remain free of felony convictionsCommitment to serve the county's best interestsAbility to work all shiftsMust maintain confidentialityMust be 18 years or olderMust be bondable