Quality Assurance Associate

Quality Assurance Associate

Minimize monetary loss of defective merchandise by identifying the most effective defect recovery process for each item.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Minimize monetary loss of defective merchandise including apparel, shoes, accessories and beauty
• Identify the most effective defect recovery process for each item – RA, Restore, Sellable Defect, Other
• Identify defects by inspecting defective merchandise of apparel and non-apparel items
• Clearly communicate with vendors regarding defective and unacceptable merchandise
• Aggressively negotiate credit or replacement merchandise for defects with vendors
• Establish and maintain rapport with vendors through positive and consistent communications
• Assist in other areas in department as needed

To perform the job successfully, an individual should demonstrate the following competencies:

• High level of attention to detail and the ability to identify apparel and non–apparel flaws
• Hands-on approach at restoring merchandise quickly and efficiently
• Apparel construction and fabrication knowledge
• Strong communications, prioritizing, and organizational skills
• Ability to take ownership of assigned tasks and meet responsibilities without supervision
• Ability to work successfully with any personality type and be a team player
• Sense of urgency and ability to maintain performance quality under pressure

Experience working in a QA/QC, Production or Warehouse environment required

Computer literate in Excel, Word and Email required

Proficient in English

Technical fashion, garment construction or fabrication knowledge preferred

Physically capable to stand and walk for entirety of shift

While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.