S&OP Manager NAM

At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance.

If you are passionate about people, eager to grow your accounting expertise, and motivated to work in a dynamic, international environment where innovation meets timeless elegance, we would love to hear from you.

We are looking for an S&OP Manager to lead the Sales & Operations Planning process across the North America (NAM) cluster to support commercial objectives by translating business strategy into actionable plans and continuously improving planning accuracy and execution.

About the Job

• Lead the end-to-end S&OP process for the NAM cluster, ensuring a clear and aligned plan across demand, supply, and finance
• Drive S&OP and S&OE cycles, enabling structured decision-making and execution follow-up
• Analyze demand and supply plans, identifying gaps, risks, and performance deviations
• Define and implement mitigation actions to ensure short- and mid-term plan execution
• Align planning inputs and timelines with regional and global processes
• Oversee assortment planning and inventory strategies to ensure optimal stock levels
• Monitor key performance indicators (forecast accuracy, OTIF, fill rate, inventory) and drive improvements
• Contribute insights to optimize availability, working capital, and overall business performance

About you

We are looking for a unique and amazing talent, who brings along the following:

• 5+ years of experience in Sales & Operations Planning (S&OP), demand/supply planning, or related supply chain functions
• Bachelor's degree in Supply Chain, Business Administration, Engineering, Merchandising, or a related field
• Strong experience in demand and supply planning, inventory management, and financial alignment
• Hands-on experience managing S&OP/S&OE cycles and driving consensus planning across cross-functional teams
• Solid knowledge of Demand & Supply Planning, Inventory Management, Merchandising, and S&OP processes
• Familiarity with planning methodologies and frameworks (e.g., APICS) and retail/e-commerce environments is a plus
• Strong understanding of key KPIs such as forecast accuracy, OTIF, fill rate, and inventory performance
• Proficiency in ERP systems (e.g., SAP/APO) and advanced data analysis skills (Excel or similar tools)
• Ability to translate data into actionable insights to support business decision-making
• Highly analytical
• Strong stakeholder management and cross-functional collaboration skills

What We Offer


You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Meal/Food Allowance
• Transportation Voucher
• Private medical coverage
• Life insurance

About Swarovski


Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.


Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.


Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

All employment decisions will be made without regard to race, color, religion, age, national or ancestral origin, gender, sexual orientation, marital status, citizenship status, veteran status and disability.