Service Operations Support Coordinator

Job Description

Job Description

We are seeking a Service Operations Support Coordinator to join our team. This is an excellent opportunity for recent graduates or individuals looking gain hands-on experience in service and parts operations. In this role, you will provide administrative and operational support by managing work orders, ensuring accuracy in documentation, and helping maintain efficient workflows across our teams.

Competitive starting pay of $24–$27 per hour, based on experience.

The selected candidate must be based in one of the following locations:

• Fargo, ND
• Bismarck, ND
• Sioux Falls, SD
• Rapid City, SD

Responsibilities :

• Reviews work orders regularly and helps minimize the time between completion and invoicing.
• Reviews Service Reports and SIMS to ensure accuracy.
• Assist with the Warranty and SiTech work order process.
• Create and review the work order workflow process.
• Collaborates closely with Technicians, Service Advisors, and Department Managers.
• Understands the full lifecycle of service department operations.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

• A two-year degree or equivalent experience and training preferred
• Background in mechanics or technology preferred
• Must have an understanding of time requirements to perform specific jobs
• Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary
• Ability to prioritize and manage multiple tasks simultaneously
• Excellent communication and customer service skills
• High level of attention to detail
• Strong organizational skills
• Technical knowledge to read and understand Service Reports
• Ability to thrive in a team-oriented environment

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
  

EOE /Vet/Disability
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