Director Account Management

Job Description

Provides leadership and oversight to the Account Management group. Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Responsibilities

Oversees Account Management teams, leaders and processes for an assigned country. Sets strategy, goals and metrics for assigned areas. Compiles and analyzes statistical data and trends relating to service level compliance and operational effectiveness. Manages and drives problem solving efforts between customers and service personnel. Owns responsibility for teams meeting established performance metrics, including time-to-engage, time-to-resolve, customer satisfaction, retention and renewal. Responsible for developing and implementing customer growth plans, including retention, renewal and revenue targets. Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures.

Qualifications

Required Qualifications: Bachelor's Degree or equivalent work experience required. Typically has 10-12 years of experience in Account Management and typically 4-6 years leadership experience. Fluent business English skills (Written and spoken). Preferred Qualifications: Comprehensive Knowledge of Retail Store or Banking Branch procedures and the utilization of technology within the environment. General knowledge of Diebold Nixdorf products and services is a plus. Proven track record in leading and developing a quota carrying Sales Team. Consultative sales experience at C Level. Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as a Sales Manager. Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills. Demonstrated relationship building skills at all levels of the organization, including senior executive levels. Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams. Ability to travel up to 50% of the time.

About Us

Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes. We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -

Job Info

Job Identification 19734. Job Category Sales. Locations OH, United States Remote, United States.