In Room Dining Supervisor

In-Room Dining Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Role:

The In-Room Dining Supervisor is responsible for planning, organizing, and directing the daily operation of In-Room Dining while ensuring an exceptional guest experience. This role provides leadership and support to the In-Room Dining team, maintains service standards, and assists with operational oversight, team development, and guest engagement. This position is part of the Food & Beverage division and reports to Food & Beverage Leadership.

What You Will Do:

• Supervise the daily operation of In-Room Dining, ensuring service standards are consistently maintained
• Lead, motivate, coach, and support team members to deliver exceptional guest experiences
• Maintain a visible presence within the operation and assist with resolving guest concerns, complaints, or special requests
• Ensure food and beverage orders are delivered accurately, efficiently, and in accordance with Four Seasons standards
• Support service execution by assisting with food and beverage delivery during peak periods as needed
• Monitor quality, presentation, and timeliness of all In-Room Dining orders
• Assist with labor management, scheduling, inventory controls, and operating procedures
• Build relationships with repeat guests and recognize guest preferences to create personalized experiences
• Collaborate closely with Culinary, Front Office, and other resort departments to ensure seamless guest service
• Ensure compliance with food safety, sanitation, and alcohol service regulations
• Assist with training and developing team members to achieve operational and service excellence
• Assume responsibility for the department in the absence of management

What You Bring:

• College degree in Hospitality, Hotel Management, Restaurant Management, or related field preferred
• Minimum of 23 years of experience in a food and beverage supervisory, lead, or management role
• Luxury hotel, resort, or fine dining experience preferred
• Strong knowledge of food and beverage service, wine, spirits, and guest engagement
• Understanding of labor management, cost control, inventory management, and service standards
• Excellent leadership, communication, and interpersonal skills
• Strong problem-solving abilities and a guest-focused mindset
• Ability to work effectively in a fast-paced luxury hospitality environment
• Proficiency in English (reading, writing, and speaking)
• Experience with hospitality and point-of-sale systems preferred

What We Offer:

• Competitive Salary & Wages
• Comprehensive Benefits Package
• 401(k) Retirement Plan
• Excellent Training and Development Opportunities
• Complimentary Accommodations at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Flexible schedule required, including mornings, evenings, weekends, and holidays
• Ability to assume operational responsibility during all service periods as needed

Candidates must have valid authorization to work in the United States at the time of application. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.