Service Manager

Job Description

Job Description

Miami Service Manager

• Location: Miami, Florida

• Job Type: Full-Time

• Company: Confidential Mobil Marine Maintenance Company

• Looking for More Than a Typical Service Manager Role? We are seeking a driven and highly capable Service Manager to lead operations in the Miami market. This is not a standard desk-management position — we’re looking for someone who can wear multiple hats, lead from the front, solve problems quickly, and thrive in the fast-paced marine industry.

• Overview: The ideal candidate is operationally strong, customer-focused, mechanically minded, highly organized, and comfortable balancing field operations, customer relationships, scheduling, team leadership, revenue growth, and business development responsibilities.

• Why Join Us?

• Employee-owned company culture (ESOP participation)

• Established reputation in the South Florida marine industry

• Long-term career growth opportunities

• Strong leadership support and resources

• Competitive compensation package

• Team-oriented and growth-focused environment

• What You’ll Do:

• Oversee day-to-day marine service operations in the Miami area

• Coordinate technicians, subcontractors, scheduling, and customer projects

• Manage customer communication, service expectations, and follow-up

• Build strong relationships with yacht owners, captains, marinas, and vendors

• Drive revenue growth through customer retention, upselling services, and developing new business opportunities

• Assist in estimating, troubleshooting, logistics, and operational problem-solving

• Support recruiting, training, and management of service personnel

• Ensure projects are completed safely, efficiently, and to Hartman standards

• Identify opportunities to improve operations and grow customer relationships

• Step in wherever needed to support the success of the division

• What We’re Looking For:

• Strong marine industry experience required

• Previous service management, operations, or leadership experience preferred

• Ability to multitask and manage multiple priorities under pressure

• Strong leadership, communication, and organizational skills

• Customer-service mindset with strong follow-through

• Mechanically inclined with practical problem-solving ability

• Self-starter who works well independently and with a team

• Comfortable handling both field and administrative responsibilities

• Willingness to travel locally throughout the Miami area

• Ideal Candidate Traits:

• Adaptable and solutions-oriented

• Thrives in a fast-moving environment

• Takes ownership and accountability

• Leads by example

• Comfortable wearing multiple hats daily

• Strong sense of urgency and professionalism

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.