Product Support Specialist (Diamond Sports & Golf)

Company Overview With its headquarters in Singapore and strategically placed offices across the United States, Turkey, Japan, and Malaysia, Rapsodo represents more than just sports technology and data analytics. It stands as the clear front-runner in providing affordable, professional-grade technology for athletes aiming to enhance their performance. The company currently collaborates with partners such as The PGA of America, Golf Digest, Troon, various Major League Baseball teams, USA Baseball, and over 1000 NCAA athletic departments. Become a part of Team Rapsodo as we challenge limits and unveil endless potential, one data point and one heartwarming success story at a time. Powered by Athletes who get it, and Engineers who can do it. Role Purpose Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to support our North America customers across our Diamond Sports and Golf product lines. Based in St. Louis, MO, where you will serve as the front line for U.S. and Canadian coaches, athletes, and everyday users—delivering responsive, thoughtful, and high-quality support that reflects our commitment to excellence. This is not a transactional support role. We’re looking for someone who combines technical curiosity with strong ownership and service discipline. This in-person role spans both team-based and consumer audiences, requiring a balance of empathy, technical troubleshooting, proactive communication, and operational rigor. Key Responsibilities Serve as the primary point of contact for North America support inquiries across Rapsodo Diamond Sports and Golf products Deliver timely, polished communication to customers via email, phone, chat, and ticketing platforms Troubleshoot hardware, software, app, and connectivity issues with clarity and precision Prioritize, manage, and close tickets in Salesforce or other support systems while consistently meeting North America service-level expectations Escalate complex technical issues to engineering or product teams with clear documentation and context Provide proactive follow-up to ensure issues are fully resolved—not just answered Route sales-related inquiries to the appropriate account managers Contribute to internal documentation, playbooks, and continuous improvement of support workflows Role Qualifications Bachelor’s degree required 0-3 years of experience in customer support or service (preferably within a tech or consumer product company) Preferred experience with hardware and software products. Excellent written and verbal English communication skills, with the ability to communicate confidently and professionally with customers Proven problem-solving ability with composure under pressure High accountability, strong attention to detail, and a customer-first mindset Experience with support platforms such as Zendesk Familiarity with CRM systems (Salesforce preferred) and ticketing tools Highly organized, self-motivated, and comfortable managing multiple priorities Passion for sports—especially baseball, softball, and golf—is highly valued Comfortable working independently while collaborating closely with cross-functional teams #J-18808-Ljbffr